Ring Out always fails on 1st 3 attempts

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I am running version 9.3.5 and using Windows 7.  Have spoken with at least 5 RingCentral customer service personnel and they cannot fix it.  At least the 1st 3 times I try to Ring Out I end up getting a message that says "Can not initiate ring out call at this time.  Please try again later."  After the 3rd time or so I get this message, a little green box slides in that says "Calls only".  After this message appears I am able to use Ring Out and I am able to do so several times in a row.  Later in the day if I want to ring out again, I have to go through the same sequence that sometimes goes more than 3 times before I can use the system.  Thank you to anyone who may have a fix.
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Alan Bercovitz

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Posted 4 months ago

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Saadet - Community Support, Official Rep

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Hey Alan,

Is there a reason why you haven't upgraded to the newest version of the desktop app? You're quite a bit behind which could be what's causing the issue.
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Hey Alan, I understand your frustration. I see that your case is with our Tier 2 Support Team. What you can do on your own is uninstall the 9.3.5 version completely and then install the new 10.1 version (which I linked you to earlier). That doesn't take too long. If you're still having issues after that, then you'll want to speak with your Support Representative so we can look into if it's a network related issue, a PC issue, or an ISP issue.
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Alan Bercovitz

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Thank you Saadet.  If I call support will they be able to see if they already tried 10.1 during one of my calls?  The 2nd tech (after trying to put in I believe 9.4) said that 9.3.5 was the most stable version for Windows 7.  Can't everybody at RC get on the same page?  I'll probably call again because I'm not positive I'll be able to find every spot on my computer to make sure that 9.3.5 is completely removed before 10.1 is put in.  It shouldn't be so hard for everybody at RC to agree on which version is best for Windows 7.  I do though appreciate your efforts here to assist.
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Hey Alan,

I checked your Case Notes and I don't see a mention of which version they tried installing :( I do apologize for you being given incorrect info. Our website even goes over the system requirements for the softphone so it's frustrating for me to hear about your experience. Please, don't hesitate to keep me apprised with what's going on with your case :) 
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Alan Bercovitz

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Thanks Saadet this is helpful.  I will call and see if the tech installing 10.1 fixes this issue.  FWIW the 1st tech tried installing one version two times (which failed), the 2nd tech tried 9.4 which he at 1st insisted was fine but when it failed he went to 9.3.5.  Neither the 3rd of 4th tech (at least one of which was level 2) attempted to change from 9.3.5.
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Always happy to help, Alan :)