RING OUT FEATURE COULD BE BETTER:

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RING OUT FEATURE COULD BE BETTER: We are a law firm using the standard service option. We currently have 23 people in three locations on Ring Central.   When you set the desktop app. It defaults to ringing out from your computer. Problem with that is if you are using a desktop computer like everyone in our office is, you don't have a microphone or headset to talk through. It throws the user off until they figure out how to change to ring out from your phone. I think defaulting to your phone would be better.MORE IMPORTANTLY , it is awkward having it ring you and requiring you to answer before it dials the person. I have had several people in our office complain about that and wish it would just dial the number from their phone when you select your number.
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KEVIN KELLEY

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Posted 1 year ago

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Jan Ferguson, Champion

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Kevin,

In the settings for the Windows Desktop application go to Calls, then Outgoing. Under the Default Number select the phone you want it to ring. It will then ring that phone. You can also elect to have it be necessary to press "1" (or not) to answer the phone.

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Jan Ferguson, Champion

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In my above reply I should have said, "You can also elect to have it be necessary to press "1" (or not) to have the phone connect to the called number."

My apologies if it was confusing.

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