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User is getting stuck at submitting his password, the "Continue" button never becomes clickable even though I've tried meeting all the password criteria so that he may finish the setup, any reason for this?
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260 Points
Posted 1 year ago
Saadet - Community Support, Official Rep
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43,632 Points
Cecile Glassy, Champion
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17,412 Points
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260 Points
He is using Chrome and I suggested clearing cache and cookies, but is there any reason he'd be getting the same error
Saadet - Community Support, Official Rep
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41,912 Points
Hey Tyrone,
It's possible that the two password fields don't match (i.e. a number/letter is transposed)
Are you still having issues?
It's possible that the two password fields don't match (i.e. a number/letter is transposed)
Are you still having issues?
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260 Points
He typed in everything correctly and still having issues
Saadet - Community Support, Official Rep
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41,912 Points
Are you using something like LastPass to generate the password?
Cecile Glassy, Champion
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17,412 Points
Tyrone Staggers
Tyrone Staggers
Saadet - Community Support, Official Rep