RingCentral App As Part Of Call Forwarding Process

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My Auto-Attendant is set to ring a generic extension we have set up (Reception).  Within this Reception user, we have it forwarding the call simultaneously to two different people.  This is working well, but one thing I can't figure out is how to get my RingCentral app to get the initial incoming call in addition to my hardphone.  If nobody in the Reception group answers the call within 5 seconds, it then goes to a queue which I am also in.  When this happens, both my hard phone and RingCentral app receive the call.

I tried setting up my Softphone in the call-forwarding in addition to my extension, but that didn't seem to help.  I'm honestly not sure if the Softphone works in this case as I don't even have it installed anymore, it is pointless to have both that and Glip (Ringcentral app).

EDIT:  After a very helpful conversation with support, this is a verified bug/limitation.  Forwarding a call to an extension will not prompt either the Glip (Ringcentral app) or RC Phone (Softphone) app to ring.  This is a pretty critical feature as I simply do not use my physical phone anymore.
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Kyle Gruber

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Posted 1 month ago

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Saadet - Community Support, Official Rep

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Hi Kyle,

Correct - at this time the RC (Glip) app cannot be part of a RingGroup. However the RC Phone (softphone) can. Our Product Team is actually discussing adding the RC app as an endpoint for RingGroups as this is a pretty common set up for many accounts. There's no ETA but once I learn more, I'll post an update here!
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Kyle Gruber

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Saadet,

It seemed even when I set my softphone up in the RingGroup, it did not function as expected.  The confusing part of this is when you dial the extension's direct outside number, everything rings as expected (hardphone, RC app, RC Phone).  Setting that number in a RingGroup (not the extension selecting from the users group) results in only the hardphone ringing.  I'm sure there's some technical caveat behind the scenes that explains that, it's just bizarre that calling the number directly and forwarding to that number behave differently.
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Saadet - Community Support, Official Rep

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Hey Kyle, there is a technical caveat that's way over my head :P But the Product Team is aware and working towards fixing it!

It's odd that your softphone didn't ring. Did you add it as part of the RingGroup? You have to add both your hard phone and softphone to the ring group.