Ringcentral app hangs then closes on iOS 13 beta 4 when trying to make or take a call.

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  • Updated 9 months ago
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US account. iOS 13 beta 4. Open app, sign in, tap phone, call number, app hangs/locks up, app crashes. Call still in progress. Open app, app crashes. Uninstalled/reinstalled app.
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Hector Larks

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Posted 11 months ago

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Brandon, Champion

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Yep.  Same here.  For in and outbound calls.  I only run iOS betas on my spare devices for this reason.


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Hector Larks

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Ringcentral... is there an update in the works to resolve this? Is there a TestFlight program that is available for us to join?
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Hector Larks

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The RC Phone app seems to work taking and making calls so far.
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Saadet, Employee

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I've been told that this should no longer be an issue starting tomorrow :)
(Edited)
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Timothy Glenn

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Did it get fix today ? 
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Brandon, Champion

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It is fixed for me with todays app update.  I tested with iPad Pro 13.0 (17A5556d)

And SMS caller ID is added.  I know a lot of peeps have been waiting for that.
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Timothy Glenn

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I just install iOS 13 on my phone xs max . Looks like Ringcentral app works on it now . 
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Dave Hsu

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Looks like the same issue is happening now with13.1.2 update over the weekend.  
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Hector Larks

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No issue yet on 13.2 beta
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Dave Hsu

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Update - My RC Phone app seems to work with the latest iOS, but Ring Central App connects for a second or two, then drops.  
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Kellie Babb, Official Rep

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Hello Dave,

I hope you are doing well! Does this occur with every call or intermittently and can you please confirm the version you are using for the RingCentral App? 

I hope you have a great day! 

Thank you,

Kellie B.   
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Dave Hsu

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It occurs with every call. I was on 19.3.22 when I wrote this on Monday, but I just updated to 19.3.23 and it seems to play nice now.  Thanks
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Kellie Babb, Official Rep

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Hi Dave,

Thank you for the update! I am glad to hear that it is working now! If the concern returns please do not hesitate to reach out to us!

I hope you have a great day!

Thank you,
Kellie B.