RingCentral Chat and Google Hangouts Chat Integration Suggestion

  • 2
  • 4
  • Idea
  • Updated 4 months ago
We are a US RingCentral customer who is also a GSuite customer. Our organization is used to using GSuite Hangouts Chat as the chat functionality within our organization since it is available within Gmail since email is always open. 
Adding the RingCentral app to the mix is likely to going to create confusion and now a second place to communicate via text/chat.

All of our users are use to using deskphones, that said over time I imagine people will start to entertain utilizing softphones. As they do this they may use the RingCentral app more and it would be nice to have an integration to bring the Hangouts Chat conversations into the RingCentral app so regardless of how users choose to communicate it is available within either app.
Photo of Joe Gramc

Joe Gramc

  • 134 Points 100 badge 2x thumb

Posted 6 months ago

  • 2
  • 4
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 22,220 Points 20k badge 2x thumb


USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets


Thanks for this suggestion.

If this were offered, it would solve the Enterprise Security deficiencies in GLIP - which has caused us to completely ban use of Glip anywhere in our organization.

We are a full G-Suite (Google) organization and their products all aggressively support Enterprise Security protocols which Glip totally lacks as detailed in my article linked below.  

We have been urging RingCentral to provide robust Enterprise Security options in Glip since they bought that company a few years ago.

Please follow our posts on this specific topic about why we have banned Glip in our Enterprise here

http://ringcentraladminusersgroup.org/faq/glipsec.html



Join our unofficial RingCentral Admins User Group
http://ringcentraladminusersgroup.org/index.html


Photo of Christin Coles

Christin Coles

  • 576 Points 500 badge 2x thumb
Agreed, we use Google Hangouts here.  All my users ask, "Why would I use the chat in Glip?"  "Is it hangouts?"  "Which one should I use?"  The Chat in Glip is pretty neat but we simply can not use it when not integrated.