RingCentral Chrome Extension: Not Authorizing

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Since last Friday (01/19), I have several users in my company that cannot Authorize RingCentral in the Chrome Extension. Clicking on the Blue Button does nothing. I've already submitted a ticket, and am waiting for a followup.

Troubleshooting Steps:
1) Remove the extension and reinstalled it.
2) "Reset" Chrome (cache, history, etc.)
3) On a new computer, I logged in with a new account, downloaded a new version of Chrome, and installed the extension from the Chrome Web Store. Issue persists.

Again, this also occurred on a new computer/new build.

Chrome Version: 63.0.3239.132 (64-bit)
RingCentral Version: 3.1.6.1

I also tried using Chrome Beta and Chrome Canary. Issue persists.

Anyone else has this issue? Any other troubleshooting steps available?

Thanks!
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Trinh

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Posted 10 months ago

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David Lee, Official Rep

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Official Response
We apologize to users who are experiencing this authorization issue.  Google recently made a change that caused the authorization feature on RingCentral for Google Chrome to fail. We have been working with Google to resolve this and hope to have a fix shortly.
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David Lee, Official Rep

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Official Response
We have produced a beta solution to address this issue.  The beta solution requires users to specifically log into their Chrome browser using their corporate Google account.  As such, we believe it's not ideal for all users and are continuing to work with Google to create a more acceptable solution.  However, if you're willing to try out this beta solution, please email us at isvdev@ringcentral.com and we'll send you the instructions and link to the beta.
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Saadet - Community Support, Official Rep

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Official Response
Hello Everyone,

Thank you for being so patient. We have recently added the 3.1.7 version for our Chrome Extension. You can download it here: https://chrome.google.com/webstore/search/ringcentral?hl=en-US