RingCentral Contact Center

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Mike, Official Rep

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Posted 4 years ago

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Orion Ryan

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This reply was created from a merged topic originally titled Suggestion of que position announcement in call que.

  1. Account type: UK
  2. A brief description of the business: Garage
  3. A high level description of the product or feature being requested: CALL QUE POSITION ANNOUNCEMENT LIKE FEATURED IN YAC THAT WE USED TO US TO ADVISE YOUR POSITION IN THE CALL QUE IS '2ND IN QUE' THEN AS THEY MOVE FOWARD IT WOULD SAY YOUR POSITION IN THE CALL QUE IS '1ST IN QUE'
  4. A typical use case scenario explaining how your business would use the feature: EVERYDAY
  5. Benefit of such feature: CUSTOMERS KNOW HOIW LONG APPROX UNTIL CALL ANSWERED AS A LOT OF CUSTOMERS HANG UP WHEN THEY HEAR OUR FIRST MESSAGE ADVISORS ARE BUSY AND PEOPLE SUGGEST CALL QUE POSITION
  6. Include any related case number if applicable