RingCentral desktop app needs ability to save contacts.

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  • Updated 1 month ago
We need the ability to save contacts of those outside our company. Currently we aren't able to save a name to someone we are texting or calling if they are outside of our organization.
The RC Phone desktop app and the mobile apps have this feature so why doesn't the "New and better" RingCentral desktop app have it?
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Posted 3 months ago

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Cody Tousignant

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Yeah. This will likely be merged with other threads, but I've read it's been a request for a long time. We bought into RingCentral six months ago without realizing we couldn't manage/save contract with the RC Desktop app and boy is our team annoyed because of it.

I do believe it's slated to be implemented soon, but as the previous poster showed, clients have been hearing it for a while.
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The older desktop software provides far better functionality. We can't even think about using the new desktop software until it allows us to manage/save contacts and use the Main Company number for SMS.
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South Blue Valley

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Yes please! This would really help me keep track of the conversations with customers and employees and make it easier to use.
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Ana Pinilla

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It will help us to have this feature added to the desktop "R" app. My agents have to use the two apps in order to save the contacts... totally an inconvenience when they get an incoming call.