RingCentral Desktop App Notifications

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Has something changed with the newest version of the desktop application for notifications? There used to be a little red dot that would appear on the RingCentral taskbar icon that would indicate unread messages. That is no longer the case. I've discovered that when the app is open and minimized it would then show the number of unread messages; only if running the taskbar "combine taskbar buttons" on Never. I run the taskbar with Always, hide labels and by doing so there's no indicators that there are unread messages. Am I missing something?

Thank you
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Tom Klimek

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Posted 5 days ago

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Tom Klimek

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We also use small taskbar icons which hide the indicator. To clarify, when the app is closed but still running in the taskbar there are no indicators of unread messages. Can we get the "unread" red dot indicator back on the taskbar icon?

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Jessica - Community Support, Official Rep

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Hi Tom, 

I'll do some research and let you know what I find :) 
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Tom Klimek

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Thanks Jessica!
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Donald Chau

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I would like to know a possible fix as well!  One of my fellow co-workers is experiencing this issue.