Ringcentral Desktop app wont open after you x out of it

  • 0
  • 1
  • Question
  • Updated 1 year ago
  • Answered
the desktop app wont reopen after you x out of it, you need to go into task manager and kill the task. I understand you want users to log out of the app but according to ringcentral support it is by design, has anyone run into this before and come up with a solution., I cannot believe this is the way it has always worked.
Photo of SHANGOLD

SHANGOLD

  • 194 Points 100 badge 2x thumb

Posted 1 year ago

  • 0
  • 1
Photo of Mike

Mike, Official Rep

  • 91,038 Points 50k badge 2x thumb
Hi Shangold,

This does sometimes cause confusion as some programs do completely shut down when clicking the X.   However, the buttons are really not designed to "close" the program.  They are actually commands for the active window, not commands for the program.  This page has a details explanation if you care to read it.  http://www.teckies.com/tutor/win07d.html

Notice that when the RingCentral Destkop app is opened. You can open additional windows. For example you could have the main app on your screen, you could click settings and also be viewing the Settings screen, and you could also click the icon to open the HUD display.  A user may want to have some, but not all of these windows open. So, the X allows you to close just the specific windows you are done with, but not close the app as a user may still be needing to view the other windows. 

I hope this helps!

Mike
Photo of SHANGOLD

SHANGOLD

  • 194 Points 100 badge 2x thumb
Mike,
  Most people use the x to close out the program and then you can click on it or double click to reopen it and the application reopens. the problem is you cannot get the desktop app to reopen again once you x out, without killing the task.
Jason
Photo of Mike

Mike, Official Rep

  • 88,864 Points 50k badge 2x thumb
I'm on a Win10 machine.  I just save the RC Deskop app to the Taskbar.  Then if/when click the X to close the app window, I can easily re-launch it with a single click on the taskbar icon.

Mike
Photo of SHANGOLD

SHANGOLD

  • 194 Points 100 badge 2x thumb
If that worked for me or the other folks here that would be great, I cannot get it to open unless I reboot or end the task in task manager, I did just get a call from support that we should be able to reopen it and they are looking to escalate it. jason
Photo of Mike

Mike, Official Rep

  • 88,864 Points 50k badge 2x thumb
Thanks for the followup.  If you have any related followup questions just post here again.
Photo of KILCOYNE

KILCOYNE

  • 62 Points
I continue to have this same problem. It's been an ongoing issue for over a year. If not resolved soon, I will cancel my contract and use something else.
Photo of Mike

Mike, Official Rep

  • 88,864 Points 50k badge 2x thumb
I haven't seen this behavior for a while now. Can you tell us what version of the RingCentral Desktop app you are running?

Mike