RingCentral Desktop Application - Open failure

  • 0
  • 1
  • Question
  • Updated 4 months ago
  • Answered
After installation in one of the laptop , RingCentral Desktop application failed to launch and following error message is thrown. The Laptop memory is 5 GB RAM and processor is 3 GHz. What can be the issue. Kindly suggest. In other PCs, it is working fine as we are having an account.
--------------------------------------------------------------------------------------------------------
Softphone has stopped working.

Problem : Halt on unexpected exception at location WinHook
Windows Exception EXCEPTION_ACCESS_VIOLATION(0xc0000005) at 0x1052EEC8;read 0x00000010;
*stack trace *
ShCompile
ShCompile
ShCompile
<undef>
...
...
...
Photo of Sajil E

Sajil E

  • 70 Points

Posted 12 months ago

  • 0
  • 1
Photo of Patti C.

Patti C.

  • 60 Points
Hi - we are experiencing this on one of our desktop computers, as well.  I'll look forward to hearing the feedback you get.
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,480 Points 20k badge 2x thumb
Hello Sajil,

I can't help but notice that your computer's memory is quite low for a business computer. That, along with a possible outdated video card, probably is what's causing this error message. I would suggest speaking with your IT department about updating the video card on your computer first and foremost and maybe getting at least 8 GB of RAM.
*