RingCentral Desktop Stream Audio As Communication

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We are a US based software development company that provides reporting software for small-medium businesses.

I have used a variety of Soft Phone applications in my time.  Skype, X-Lite, Bria, 3CX, Google Hangouts just to name a few.  Every single one of them identifies as a communications application in a Windows environment.  As a result, when I would take a call, all other audio on the computer would lower to the threshold set in my Windows settings.

For some reason, RingCentral does not behave in this fashion.  Instead, all audio enhancements provided by my audio drivers are stripped and the volume level remains the same.  This is somewhat distracting when you are trying to assist whomever is on the phone and you're being bombarded by system notification sounds which overlap the phone conversation.  It would be fantastic if the RingCentral Desktop application registered as a Soft Phone with Windows so that Windows would automatically lower the volume like I tell it to.

Currently experiencing the same issue for all of my users, 17 I think is our current number of users.
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Patrick Horan

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Posted 1 year ago

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Mike, Official Rep

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Thanks for your post Patrick!

This is an interesting discussion and we'd (RingCentral) would love to hear more feeback on where everyone stands on this.  A couple years ago we received a lot of comments about the softphone automatically adjusting to the Windows settings, and they wanted independent controls/settings. 

I can see how there are pros and cons to both options, so everyone please chime in and comment or vote.

Mike
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Patrick Horan

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Mike,

If there are independent settings within the RC Desktop app that would provide the same result, I'd love to know how to accomplish that.
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Mike, Official Rep

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Just to to "Settings" (the gear wheel), then click "Sound" and you'll see the volume slider here. 
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Patrick Horan

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I guess I didn't make my question clear.  I'm aware that there is a separate volume level option in the sound settings.  I was looking for an option to let Windows control the audio level automatically.
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Mike, Official Rep

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Sorry, but there is no such option.

Mike
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Patrick Horan

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Hence my request for a feature enhancement.
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Patrick Horan

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I saw that the recent update to RC Desktop included separating the audio level listed in the application from the main computer audio level.  Still would be nice to have an option to let Windows control the audio like all other soft phone applications do by default.  Not sure why the program was changed instead of just instructing end users to update their Window's settings to not adjust volume automatically when it detects a call.
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Patrick Horan

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Kind of surprised this hasn't gained any traction.

I wear my headphones all day and have music playing when not on a call.  Since RingCentral for Windows doesn't seem to properly register with Windows as a communications device, I have to pause music and suffer extremely loud computer notification tones every time I take a call.

Not sure why the RC for Windows would need to alter their programming to not adjust audio levels while on a call when Windows provides that very feature within the OS.

Am I really the only person that is bothered by RC for Windows completely ignoring this Windows setting?