RingCentral does not need to continue to confuse or frustrate its customers.

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  • Updated 3 months ago
The desktop apps need to transition just as the phone apps do. You are leading us as admins and support to have frustrated users who are killing us with question on why does this app do it this way and this app one does it differently. My users are frustrated enough with three apps and all of the working differently. 
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Ronald Covington

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  • Upset and Frustrated

Posted 3 months ago

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Bob Samson

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Also names of apps are too similar - e.g. "RingCentral Softphone App" vs "RingCentral App"
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ACCOUNT

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Also known as the 'old one that still works' and the 'unusable one'.
(Edited)
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Craig Giangiulio

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I totally agree! And scheduling meetings, conference calls work differently and have limitations

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Arun Guha

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Fortunately, during my POC I discovered enough issues with RC software that we decided not to release end-user access to any RC delivered software (Web portal, GLIP, Windows software phone, mobile apps, etc...). Nothing.

Not sure if you are able to rollback these apps or not.

We will conduct RC software testing in the future but are in no hurry to do so.    
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Ronald Covington

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I wish we could do the same, but we are a mobile company.  We work from home at times as well as on the road at times (this is all my employees). Thanks for the support we will have to decide in the near future whether RC is still a fit for our company or not.
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Arun Guha

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I believe in creating support cases for all my platform issues, GLIP & App glitches and service problems as it goes into a process that can be reviewed by RC upper management in Support, Engineering, Sales and Product Management.

As a decade plus Vet of VOIP services I can report that none of these service providers are very good at software development. They arose from telcom or worse. They are not Apple, Google nor Microsoft-like companies. 

Best of luck.