RingCentral Email Notifications

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  • Idea
  • Updated 1 year ago
When receiving an SMS from someone who already on my contacts, in the notification it should show the name of the contact not the phone number
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Peter Zivontsis

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Posted 2 years ago

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San Diego

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Is there a fix for this? I recognize some phone #'s by sight, but it would be nice to see the names on the email notification. 
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Mike, Official Rep

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Sorry I don't have any ETA on this.
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BerksRunner

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This reply was created from a merged topic originally titled Text Messages don't display Contact Name (phone number displayed only) in email n....

  1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT)
U.S.



  1. A brief description of the business 
Small service business

  1. A high level description of the product or feature being requested

Need contact name (in addition to phone number) to appear in subject line of email notifications for text messages (just as they do for voicemails)


  1. A typical use case scenario explaining how your business would use the feature

Receipt of text messages from customers

  1. Benefit of such feature
Easy identification of customer


  1. Include any related case number if applicable
  2. Number of Users and/or Digital Lines
1 digital line