RingCentral Fax printout to printer

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We had to switch accounts recently and it has changed our settings. We used to receive a printout through one of our office printers (as a fax machine). Does anyone know how to set this up, I wasn't sure if it was using the IP address and putting that in the setup under our account in RingCentral.
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Catering

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Posted 7 months ago

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Michel, Champion

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The simple method is that you probably have the printer setup with an email address to accept print jobs.  Your old RingCentral account notifications was probably just setup to send fax notifications (with attachment) to this email address.   Your printer probably supports "Google Cloud Print" or one of the other cloud print services via email (most major printer manufactures provide this service now, including HP, Brother, etc.).
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Catering

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Thanks for the insight! Yea we are looking where at in the RingCentral setup to add the email/IP address associated with the printer we want it to print to. It worked seamlessly before and since the change it has not worked. I am sure it is a simple and quick fix, but just haven't nailed down yet. 

If there are any thoughts on where at in setup to do that please reach out!
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Michel, Champion

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- Select the User Extension you are using.
- Open the "Messages and Notifications" section (at the bottom)
- Select the "Settings" tab (farthest right)
- Select the "Edit" button
- Select "Received Faxes"   "by email" checkbox, then select the "Customize Notification" link
- check the "Include attachment with email" option
- enter the email address that you have setup for you printer  (you may have to review your printer's web settings to confirm what email address it is setup with)
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Amelia Ryan

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Thank you for these clear, concise instructions. I’m very hopeful this will be successful. I’m still in the “Checking email” stage, but so far no indications of failure, so I’ll take that as a win, and I also have Epson Printer Error Code 0xf1 that is much irritating like this.​​​​​​​