- Call recordings
- SMS messages, and
RingCentral for Dropbox is available for all RingCentral Office customers. Simply go to https://www.ringcentralarchiver.com/ and login with your phone and password to connect your RingCentral communications system with Dropbox.
What are the system requirements?
RingCentralfor Dropbox is a browser-based application. The following are supportedbrowsers:
- Internet Explorer 11+ (Windows 7+)
- Firefox 46+ (Windows, Mac)
- Chrome 50 + (Windows, Mac)
- Safari 9.1+ (Mac)
For more detailed step by step instructions visit: RingCentral for Dropbox
- Access from: https://www.ringcentralarchive.com/#/signin
- Connect RingCentral for Dropbox with a Dropbox account
Q: We currently have Dropbox integration with our FaxOut. Is this going to change how FaxOut works?
A: No. These are two separate integrations that can co-exist.
RingCentral for Dropbox is our new addition to RingCentral Office plans (only). Customers can connect their RingCentral service with a Dropbox account that all historical messages and recordings are archived automatically and periodically in Dropbox storage.
RingCentral FaxOut integration with Dropbox is available for ALL RingCentral plans (Office, Professional and Fax) that allow customers to fax any file stored in their Dropbox accounts.
1) My company has a US Ring-Central Account. Highest Package
2) Our Business is in the financial Industry. We are Commodity Brokers. We use our phones to take orders from clients all over the world. We provide execution services for all world commodity futures and options.
3) We have been customers and adding lines for a couple of years now. The main reason we are using Ring Central is that it records our phone conversations. Due to the nature of our business by law we must have our phone lines recorded and the recording archived for two years.
We know many people in our industry that use your service and have the same request!!
It would be a great feature to have our call recordings to be automatically archived into a cloud/Dropbox account. It is not good that we have to manually save them every 60 days and them transfer them to our Drop Box. If this process could be automated by Ring Central it would help us tremendously.
4) If the regulators request to see our records/call recordings for a certain time and date; We would log into Drop Box and the recording will all be there for them to see.
5) The benefit would be not having to manually download the recordings. Also sometimes we forget and loss recordings. It will benefit us to be in compliance with US regulators.
6) I have a case # 04655502
I have asked in the past many times for this feature with no success. I never asked in the Support Community so I hope this will prioritize it. Thank you and I hope you consider this feature.
COO- Sweet Futures 1, LLC
It would be really nice if the Download Recordings feature was FTP based, or allowed a greater threshold value. Since we must keep all of our recorded calls this can be a time consuming and cumbersome process to do in stages versus a complete day, week, or month.
Those of us using call recording features sometimes need them saved longer than 3 months. Downloading the calls daily is cumbersome to say the least. I think you should offer the option to purchase additional cloud storage so these recordings can be saved for up to a year. This would still allow users to use your interface which works wonderfully, and not have to download and manage their own recordings.
I would like to download recorded voicemails daily to my computer. Or better yet, have it synchronized automatically daily to my PC at a daily frequency every evening. How can this be accomplished?
Feature request: call recordings need to be saved for more than 90 days and automatic backups in place or via onedrive , to be able to not lose any recording call.
We are a staffing company in the US. We are planning to begin recording calls for quality & training purposes. I would like to be able to give certain managers a user role access to the company call log WITHOUT edit/delete access. I don't want someone to accidentally or even on purpose deleting a call. Right now when you check the box for access to the company call log it automatically checks the edit box and grays it out so it can't be unchecked.
It appears to me that you are not aware of RingCentral Archiver App, please check messages above for setting up the archive. To answer your question, it is not possible to download everything for a day at once but Archiver will automatically pull it for you so you don't have to do it one by one
Is it possible to download Call Recordings beyond 90 days ago? We are hoping to find calls as far back as 200 days.
I have the recording_URI, such as https://platform.ringcentral.com/restapi/v1.0/account/11111111111/recording/646156904007
from the call logs extracted, but when I try to call the Call Recording Content API, I get a not found error.
We are a medical billing business and our faxes show proof of our work. When they are deleted it leaves us vulnerable for law suits, when we can't show proof of our work when it's called into question.
We want to let you know about an importantchange to RingCentral Archiver app.
On December 18,2018, we are simplifying the folder structure of the archival of RingCentralartifacts like voicemail, call recordings, SMS, and fax messages.
Learn more about this change to the simplified folder structure of RingCentral Archiver.If you have questions about this upgrade, please contact customer care.