RingCentral for Salesforce: Is there a way I can get Ring Central to fire when a new lead arrives?

  • 0
  • 1
  • Question
  • Updated 2 years ago
  • Answered
I am very new to RingCentral and Salesforce - but I do have a technical background. When a new lead comes in, we would like to automatically dial out to our sales rep and have them be able to connect to the lead without having to click on the lead from within the RingCentral Salesforce plugin. Is this possible? Does RingCentral have an API that we can fire from Salesforce when the new lead arrives? 
Photo of Steve

Steve

  • 70 Points

Posted 2 years ago

  • 0
  • 1
Photo of Jitender Kumar

Jitender Kumar, Director Application Development

  • 1,556 Points 1k badge 2x thumb
Hello Steve, 
Welcome to RingCentral. Glad to learn that you coming from a technical background. Unfortunately we do not have OOB solution for auto dialing from Salesforce.This is very generic requirement and we had some internal talks about it but nothing on our roadmap for now. The good news is that technically it is possible to achieve this requirement through RingCentral APIs that can make it possible. We are happy to help our customers and external developers to develop their own Apps