RingCentral for Salesforce update field "Task Subtype" to Call, instead of Task.

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Currently, when there is an Inbound or Outbound call RingCentral populates the "Task Subtype" field with "Task". The only issue with this the icon that appears in Lightning is a Task icon, and not a Call icon. We would like to see Call populated in the Task Subtype field instead of Task.
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Ryan Greene

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Posted 1 month ago

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Jitender Kumar, Director Application Development

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Hello Ryan, 
I have sent this request to our product team