RingCentral for Salesforce update field "Task Subtype" to Call, instead of Task.

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  • Updated 1 month ago
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Currently, when there is an Inbound or Outbound call RingCentral populates the "Task Subtype" field with "Task". The only issue with this the icon that appears in Lightning is a Task icon, and not a Call icon. We would like to see Call populated in the Task Subtype field instead of Task.
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Ryan Greene

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Posted 1 year ago

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Jitender Kumar, Director Application Development

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Hello Ryan, 
I have sent this request to our product team
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Mat Vuksinich

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any update on this?
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Jitender Kumar, Director Application Development

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Hello Mat, 
Sorry for late reply, We have implemented this feature and it has been there for a while now. Would you please upgrade the app from AppExchange and let us know how it goes. 
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Jory Dean

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Jitender, 

We just implemented RingCentral and it is still logging calls as task subtype - as task. Any suggestions?

thanks
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Jitender Kumar, Director Application Development

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Hello Jory, 
I apologize for late response. I am really surprised. Could you kindly verify your App version?  It should be in two places,  in Salesforce, Setup->Installed Packages and look for version of the rc_sf_package.  The other place to check is in RingCentral App under settings (Gear Icon) from home page