RingCentral for ServiceNow

  • 8
  • 1
  • Question
  • Updated 2 years ago
  • Answered
Can RingCentral be integrated with ServiceNow?
Photo of Alex

Alex

  • 272 Points 250 badge 2x thumb

Posted 2 years ago

  • 8
  • 1
Photo of Mike

Mike, Official Rep

  • 91,038 Points 50k badge 2x thumb
There is already an existing integration. Take a look at RingCentral for ServiceNow
Photo of Kyle

Kyle

  • 60 Points
I am looking for the RingCentral App to be compatible with ServiceNow.  It is built for the Geneva instance of ServiceNow, but according to them is not compatible with the Helsinki (current) version of ServiceNow.

Here is the response from ServiceNow:

Reason and Proposed Solution:

The app is Geneva compatible only, meaning the developers have not yet implemented compatibility with the Helsinki release.
I put your instance name '##########' into the validator on the download link in the Store for the RingCentral app and received the following warning:

'Warning: This instance is not compatible with the app. We recommend installation only on compatible instances.'

They may make it compatible in future. Your best chance to find out would probably be through contacting the RingCentral support contact number: +1 888-898-4591.
They may know or could potentially find out who is developing the app.

Can the RingCentral app be updated?