RingCentral for Windows App - Multiple calls joined are muted when on hold

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  • Updated 2 years ago
We are using the RingCentral for Windows app.   Our assistants are managing multiple calls for their executives.  We found if the assistant has a call and uses the + Add function to connect another caller she can join the two parties together.  The benefit is obvious for us as she can listen in to the call and add more people if needed.  However, if she has another call and leaves the remaining parties on hold they can no longer speak with each other.  The assistant must stay on the call.

Promoting the conversation to a conference is overkill.  RingCentral should allow the assistant to place the call on hold and not mute the remote parties.
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Paul Murray

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Posted 2 years ago

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