Desktop App: crash or blank screen

  • 4
  • 30
  • Question
  • Updated 4 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

A couple of our computers start showing a Crash Report today.

Version 7.1.13446.541
Photo of Claudio (Customer)

Claudio (Customer)

  • 14,210 Points 10k badge 2x thumb

Posted 5 years ago

  • 4
  • 30
Photo of Kim

Kim, Alum

  • 44,084 Points 20k badge 2x thumb
Official Response
This is the troubleshooting any Desktop App error/issues. 

Troubleshooting Desktop App crashing or blank screen:  

1) Uninstall the old Legacy: If you still have it installed onto your PC.

2) Make sure you have the most current version

3) Logout & Close the new one ... also close it from running in the background.

4) Deauthorize the PC (see Image 2)

5) Go to Computer > Local Disk (C:) > Users > pick user > Appdata > Local > RingCentral > Delete the two files.  (see Image 1) 
    [If you don't see "App Data" at the top above Contacts just click on the bar above and enter in /appdata then hit enter]

6) Log back in and test.

(Image 1) 

(Image 2)

** If that doesn't work, please open a web case. **