Desktop App: crash or blank screen

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A couple of our computers start showing a Crash Report today.

Version 7.1.13446.541
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Claudio (Customer)

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Posted 3 years ago

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Kim, Alum

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Official Response
This is the troubleshooting any Desktop App error/issues. 


Troubleshooting Desktop App crashing or blank screen:  

1) Uninstall the old Legacy: If you still have it installed onto your PC.

2) Make sure you have the most current version

3) Logout & Close the new one ... also close it from running in the background.
 

4) Deauthorize the PC (see Image 2)

5) Go to Computer > Local Disk (C:) > Users > pick user > Appdata > Local > RingCentral > Delete the two files.  (see Image 1) 
    [If you don't see "App Data" at the top above Contacts just click on the bar above and enter in /appdata then hit enter]

6) Log back in and test.


(Image 1) 



(Image 2)


** If that doesn't work, please open a web case. **
(Edited)