RingCentral for Windows - Open URL on incoming call but not for extensions

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  • Updated 2 years ago
The RingCentral for Windows application has a great feature to open a URL that includes the incoming phone number. The issue we have is this opens the URL even if the incoming call is from an internal extension. We use this to search our internal CRM for a phone number and pull up a clients account but obviously we don't want it opening when somebody else in the office is calling.

Without this feature we'll be forced to rebuild an application we had before that did this and integrate with your API which will result in more traffic over the API just to monitor for incoming calls. Seems a little redundant.

Is there a settings I'm not seeing? If not can we add this as a feature?

To answer the feature request template:
1) U.S.
2) Financial Service
3) See above
4) See above
5) Your api won't be hit as often and we don't have to spend time and money building an app to do it
6) N/A
7) 40+ lines
Photo of Lee


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Posted 2 years ago

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