Ringcentral for windows stopped working

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  • Updated 2 years ago
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This conversation has been merged. Please reference the main conversation: Softphone crash after Windows update (Resolved)

Ringcentral for windows stopped working - how to we fix this?

Issue started to manifest on July 4th and I was running the latest version 9.1.2.27093 on Windows 10
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Lachance

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Posted 2 years ago

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Danno, Champion

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There was a known issue causing crashes for users running 32-bit Microsoft Office versions. Support has a workaround if you open a case with them.  They also promised a new software version - but I have yet to receive it.

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Saadet - Community Moderator, Official Rep

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Hello, you can find more information by checking out the thread regarding RingCentral for Windows here :)
(Edited)
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Lachance

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I am on Windows 10 64-bit. Some Windows and Office update came through this AM and got them installed. So far, it has seen to do the trick and do not get any error.
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Saadet - Community Moderator, Official Rep

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That's good to hear! Keep us posted :)
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Lachance

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Issue has resurfaced again today. When I try to sign in, again RC for windows crashed and returned this same error message. "Ringcentral for windows stopped working"

I looked for Windows or Office update and no luck.

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