RingCentral Meeting - Launch Host call from Softphone

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  • Updated 3 years ago
  • (Edited)
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If I start an instant meeting in RC Meetings as the host and then want to connect by phone instead of by computer audio - the only way to accomplish this is by manually dialing.  

There should be an option to launch the call from the softphone - or at a minimum, the phone number on the screen should be "highlightable" so I can use the soft key sequence to manually launch the call.

Doesn't feel like there is much integration at all between RC Desktop and RC Meetings frankly.
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Barry Elk, Champion

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Posted 3 years ago

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Kim, Alum

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Barry,  I agree with your recommendation. That is a good idea. 
    [But a work around when dialed into the softphone, use call flip to flip it to your cell phone.]
(Edited)
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Barry Elk, Champion

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Yes - that helps with the handoff.  But doesn't address the primary issue.  I start a RC Meetings meeting and there is a box for Computer or Phone audio.  When you select Phone, you get the phone number and PIN in a box.  The text is not highlightable and must be manually dialed on the dial pad in the soft phone.   

In fact, the method you described is the ONLY way I can do this if I'm using my DECT headset, since once I flip to the headset from the softphone, I can no longer enter key strokes.

I'll admit - this is a NICE-TO-HAVE function.  Just seems silly that a phone number is displayed on the screen and yet I have to manually dial the number (unlike the personal conference call feature which has a CALL AS HOST button in RC Desktop.)

I'm on OSX by the way - don't know if it is the same on PC.
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Mike, Official Rep

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Good point Barry,  Thanks for submitting this request. 
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Please LIKE this post in the upper right corner if you would like to see this feature added. 

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