RingCentral Meeting Recording

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I have a customer who recorded a RingCentral Meeting and is stating that the resulting M4A audio file has sound but the M3U playback and MP4 video file have no sound.  Has this happened to anyone out there?  OUr customer is requesting combining both the audio and video files into one.  Is this feasible?  Feedback welcome!
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Usha Vargas

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Posted 8 months ago

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Saadet - Community Moderator, Official Rep

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Hey Usha, did you open a case for this?

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