RingCentral Meeting Recording

  • 0
  • 1
  • Question
  • Updated 3 weeks ago
  • Acknowledged
I have a customer who recorded a RingCentral Meeting and is stating that the resulting M4A audio file has sound but the M3U playback and MP4 video file have no sound.  Has this happened to anyone out there?  OUr customer is requesting combining both the audio and video files into one.  Is this feasible?  Feedback welcome!
Photo of Usha Vargas

Usha Vargas

  • 116 Points 100 badge 2x thumb

Posted 3 weeks ago

  • 0
  • 1
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 44,822 Points 20k badge 2x thumb
Hey Usha, did you open a case for this?