Ringcentral Meetings for Salesforce is missing!

  • 0
  • 4
  • Idea
  • Updated 2 months ago
Ringcentral Meetings is so important feature to have for salesforce integrations and was wondering why this was not thought through as you guys have smart team.
Photo of Suresh Kumar

Suresh Kumar

  • 100 Points 100 badge 2x thumb
  • anxious

Posted 8 months ago

  • 0
  • 4
Photo of David Lee

David Lee, Official Rep

  • 260 Points 250 badge 2x thumb
Hi Suresh, thanks for suggesting this. Can you tell us how you would expect this to work to fit your needs?  For example:
- Would you expect this to work in conjunction with our current RingCentral for Salesforce integration, or would you want it to work independently?
- Can you describe a typical way in which you would schedule Meetings in Salesforce?  For example: as a follow up to a voice call? as a brand new engagement from a contact or lead in Salesforce?

Your input will help us design this better.  Thanks.
Photo of Kevin

Kevin

  • 60 Points
The type of meeting object should be customizable, as with all the fields. It can be recorded as a task, event, or even custom object. From there, full field mapping customization is necessary. Also, add in engagement metrics like whether or not the viewer is engaged or not. 
Photo of LENDING, INC.

LENDING, INC.

  • 62 Points
  1. Account type :Office Premium 20 - 99 line 
  2. A brief description of the business : not discussed
  3. A high level description of the product or feature being requested: would like to have meetings added as a function on ringcentral for salesforce integration.
  4. A typical use case scenario explaining how your business would use the feature: customer would log a call, then schedule a meeting (with meeting id details via ringcentral meetings) and have it saved on their email caalendar. 
  5. Benefit of such feature: ease of use
  6. Include any related case number if applicable: 07686603
  7. Number of Users and/or Digital Lines:  65 users / 49 lines