Ringcentral Meetings for Salesforce is missing!

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  • Updated 3 weeks ago
Ringcentral Meetings is so important feature to have for salesforce integrations and was wondering why this was not thought through as you guys have smart team.
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Suresh Kumar

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  • anxious

Posted 6 months ago

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David Lee, Official Rep

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Hi Suresh, thanks for suggesting this. Can you tell us how you would expect this to work to fit your needs?  For example:
- Would you expect this to work in conjunction with our current RingCentral for Salesforce integration, or would you want it to work independently?
- Can you describe a typical way in which you would schedule Meetings in Salesforce?  For example: as a follow up to a voice call? as a brand new engagement from a contact or lead in Salesforce?

Your input will help us design this better.  Thanks.
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Kevin

  • 60 Points
The type of meeting object should be customizable, as with all the fields. It can be recorded as a task, event, or even custom object. From there, full field mapping customization is necessary. Also, add in engagement metrics like whether or not the viewer is engaged or not.