RingCentral Meetings - global setting to allow guests to join before host

  • 0
  • 23
  • Idea
  • Updated 2 months ago
We would like to request a feature to have the option to enable and set globally via RingCentral Service User portal for Ring Central Meetings for "Allow guest to join before host".

This would make it simpler to control and would not require to set this on individual meetings, it could be set for each user if needed.

1. Account type - US
2. Description of business - Healthcare related business
3. Description of request - Enabling "allow guests to join before host" to be set globally in RC User Service portal.
4. Use case - The users would have this option set as default for the RingCentral Meetings and can disable it for meetings they need to control guest access.
5. Benefit - simplify use of RingCentral Meetings
6. Number of users - 30
Photo of Dima Tochilovsky

Dima Tochilovsky

  • 336 Points 250 badge 2x thumb

Posted 6 months ago

  • 0
  • 23
Photo of James Veal

James Veal

  • 562 Points 500 badge 2x thumb
I agree this should be an option. We are moving away from a 800 person Zoom account to RC Meetings and need this option. 
Photo of LCrouch

LCrouch

  • 162 Points 100 badge 2x thumb
We are also looking for a way to globally enable this for our company.
Photo of Garri Sarkisov

Garri Sarkisov

  • 82 Points 75 badge 2x thumb
We would love to have this option vs manually going through each account and setting it up.
Photo of Orlando Davila

Orlando Davila

  • 82 Points 75 badge 2x thumb
I also agree this should be an option to enable globally, but also be able to enable it per user account as well.
Photo of LCrouch

LCrouch

  • 162 Points 100 badge 2x thumb
We would also like this feature for our 150 person global business.
Photo of Josh Willis

Josh Willis

  • 62 Points
Agreed that this needs to be an option.  I have a new Ring Central deployment, but my users are defaulting to their Zoom accounts because we have this as an option with Zoom.
Photo of Duke

Duke

  • 70 Points
Also agree this needs to be an option.
Photo of Mike Rowe

Mike Rowe

  • 724 Points 500 badge 2x thumb
1. Account type - US
2. Description of business - Law Firm
6. Number of users - ~300-400

This would have solved a lot of issues for us, we're about 2 months out from initially deploying the phone system, we transitioned to using Meetings as our conferencing solution last week and we've come across a lot of inconsistencies with this meeting setting in particular that would be completely cleared up if it became an admin portal side setting.

The problem we're experiencing is that we were shown in the "Video" tab of Meetings the Join before host option, so when we were configuring this application across 300-400 workstations we opened the Meetings app, hit "Schedule" checked the box for this and closed out. This check box stays as checked when you go back in so we thought we were good.

What we didn't realize at the time is that this didn't "activate" the setting, it remains checked when you go into that section, but when you try to dial into the meeting it plays an announcement the host hasn't started the meeting yet. After some testing with a brand new extension we found that after you check those boxes you actually have to click "Schedule" again at the bottom of this window, after that you can close whatever extra window it opens up, delete the meeting that was created and the setting is now respected going forward as far as I can tell forever.

Support told us after I'd inquired about this that there is ANOTHER setting in the meetings app for this under the "Meetings" tab at the bottom, click "Edit" -> Advanced Settings -> Check "Enable join before host"

There's currently two settings for this in the same app that operate differently, the one provided by support under the "Meetings" tab has a "Save" button, and the one in the "Video" tab requires you to "schedule" the meeting for it to take. This would all be simplified if it was in one place in the app and would have caused our switch to go a lot smoother if we could flip a switch on the back end for settings like this.