RingCentral Meetings - global setting to allow guests to join before host

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  • Updated 5 days ago
We would like to request a feature to have the option to enable and set globally via RingCentral Service User portal for Ring Central Meetings for "Allow guest to join before host".

This would make it simpler to control and would not require to set this on individual meetings, it could be set for each user if needed.

1. Account type - US
2. Description of business - Healthcare related business
3. Description of request - Enabling "allow guests to join before host" to be set globally in RC User Service portal.
4. Use case - The users would have this option set as default for the RingCentral Meetings and can disable it for meetings they need to control guest access.
5. Benefit - simplify use of RingCentral Meetings
6. Number of users - 30
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Dima Tochilovsky

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Posted 2 years ago

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James Veal, Champion

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I agree this should be an option. We are moving away from a 800 person Zoom account to RC Meetings and need this option. 
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LCrouch

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We are also looking for a way to globally enable this for our company.
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Garri Sarkisov

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We would love to have this option vs manually going through each account and setting it up.
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Orlando Davila

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I also agree this should be an option to enable globally, but also be able to enable it per user account as well.
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LCrouch

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We would also like this feature for our 150 person global business.
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Josh Willis

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Agreed that this needs to be an option.  I have a new Ring Central deployment, but my users are defaulting to their Zoom accounts because we have this as an option with Zoom.
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Duke

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Also agree this needs to be an option.
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Mike Rowe

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1. Account type - US
2. Description of business - Law Firm
6. Number of users - ~300-400

This would have solved a lot of issues for us, we're about 2 months out from initially deploying the phone system, we transitioned to using Meetings as our conferencing solution last week and we've come across a lot of inconsistencies with this meeting setting in particular that would be completely cleared up if it became an admin portal side setting.

The problem we're experiencing is that we were shown in the "Video" tab of Meetings the Join before host option, so when we were configuring this application across 300-400 workstations we opened the Meetings app, hit "Schedule" checked the box for this and closed out. This check box stays as checked when you go back in so we thought we were good.

What we didn't realize at the time is that this didn't "activate" the setting, it remains checked when you go into that section, but when you try to dial into the meeting it plays an announcement the host hasn't started the meeting yet. After some testing with a brand new extension we found that after you check those boxes you actually have to click "Schedule" again at the bottom of this window, after that you can close whatever extra window it opens up, delete the meeting that was created and the setting is now respected going forward as far as I can tell forever.

Support told us after I'd inquired about this that there is ANOTHER setting in the meetings app for this under the "Meetings" tab at the bottom, click "Edit" -> Advanced Settings -> Check "Enable join before host"

There's currently two settings for this in the same app that operate differently, the one provided by support under the "Meetings" tab has a "Save" button, and the one in the "Video" tab requires you to "schedule" the meeting for it to take. This would all be simplified if it was in one place in the app and would have caused our switch to go a lot smoother if we could flip a switch on the back end for settings like this.
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Fogg

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Bumping this as this would have helped greatly with our user base and some frustrations.
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Brian Persons

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I don't understand why this is not possible. RingCentral uses Zoom, and with Zoom, that feature is possible. Am I missing something?
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Andrew Riley

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I just opened a case with them. And they booted me here. A year old request. Man, what a drag.
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Fogg

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Its a default response for anything that isn't on the platform "open/comment/vote a post in community." Sorry Andrew, its the game we are forced to play.
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Samir Phillipson

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This is so sad, Alexa play Despacito. I thought this was already possible.
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Jerzy Rojek

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This needs to be a thing! Make it happen please 
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Greg Langham

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Another vote for this feature.
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James Newton

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We need this feature badly. Too many users don't pay enough attention to whether they've turned it on or not and it has created a lot of confusion.
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Joe Szeltner

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I agree, this feature would reduce confusion and our company would want the "Allow guest to join before Host" to be the default for all users.
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Jackson Palmer

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It is honestly unreal that RC doesn't have a "join before host" option that applies to all meetings. Just a little checkbox in the settings for meetings. This is SUCH a basic feature that literally all conferencing/video meeting platforms have. What if a SDR sets up a meeting for an AE and doesn't plan to attend? What if the host of a meeting is having technical issues, or their computer dies, or they sleep through their alarm, or their flight is delayed.... everyone else just sits there waiting for the meeting to start because the host isn't present??? That makes zero sense. Does RC have any idea how awful that is for salespeople?
If the host isn't vital to the meeting, then the meeting should be able to happen. RC continues to baffle me with their lack of basic features and functionality.
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Fogg

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Hey Jackson, I understand your point, however it's not missing the setting, the setting is just per-person and potentially per meeting. The request is to be able to enable it for the entire company in one setting like we can with several other settings. Hope this helps and thank you for replying on this thread, this is how we help RC know we (customers) want specific features. 
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Jackson Palmer

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I don't want to change the settings for the entire company, I just want to change it for myself so that all my meetings are set to start on time whether the host is present or not. Are you saying that's a setting I can change today? I can't find where to do that.
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Andrew Riley

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it's under advanced when you book a meeting. "allow join before host".
(Edited)
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Jackson Palmer

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But is there a way to make that the default setting for all meetings? I book all my RC meetings through the Google calendar plugin, and I don't want to have to change the settings for every single meeting I book...
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Fogg

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I don't have experience with the GC plugin, but this is what the outlook plugin looks like:




Maybe this will help you find it in the GC plugin? 
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Greg Langham

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There needs to be the ability to control this as an admin. For example, I have sales managers that use Chromebooks as their primary device. "Advanced Settings" doesn't exist on the ChromeOS RC App. Therefore this is no way to turn on "allow join before host" for the user.
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Lauren Stern

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Hi - is there any update on this?  This setting existed in Zoom and is a huge barrier to adoption and ease of use for our users here.  Why does this setting not exist on for admins to apply it to the enterprise.  The "solution" of having each user enable it themselves is not acceptable!  Please send us an update.
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Saadet, Employee

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Hi Lauren, this isn't on the roadmap yet. If it does pop up there, we'll post an update on this thread :)
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Lauren Stern

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It's been 5 months since I asked, and 2 years since this was requested.  Any updates Saadet?
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Jake Baldwin

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With increased working from home and therefore increased usage of RingCentral Meetings, I think this needs to be put on the road map. I had two executives ask me about this feature yesterday, and my response has to be it is as feature that RingCentral does not even have on the roadmap. 
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Kevin

  • 74 Points
Get this feature added for the Admins!!!!

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Claire Kozower

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Adding my voice to this request. PLEASE do this!
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Patrick Clancy

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Especially given the current issue with users joining meetings and RingCentral identifying this as a possible cause, it seems prudent to prioritize this request.  If there is a technical or business reason why this is not being prioritized, please update your customers so we can set our expectations.
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Riegel

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Totally agree with Patrick. I'm having to try and get 200+ users to go change this setting, where as I should just be able to mass change it myself. 
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Matt Hinton

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We can all see the logic and simplicity of this request, but, this request is 2 years old. They have no intention of making this happen.
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Patrick Clancy

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Indeed, there may be reasons why this isn't possible or isn't something they want to implement.  But there needs to be a response to let customers know.
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David Garrity

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I am guessing they wish they looked into this sooner with the issues meetings are having right now where delays are occuring with join which could be alleviated by enabling this feature globally- especially during these unprecedented events with COVID-19.
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Patrick Clancy

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Agreed, but I was referencing the radio silence for 2 years.  I can give them some slack under the current situation, even though it would have been highly beneficial if it were in place during the current situation.
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David Garrity

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I hear ya!  
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Kevin

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YES!  We admins need this capability!
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Fogg

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To those following this, I have escalated this with my company's RingCentral CSM who is reaching out to get a response to this thread and an ETA.