RingCentral Meetings linux support

  • 4
  • 63
  • Idea
  • Updated 1 month ago
  • (Edited)
Our company is heavily centered on software development, with employees across borders. RingCentral Meetings is one of the best screen sharing apps I've used in its simplicity & comprehensive feature set(sharing computer sound? awesome!)

Unfortunately, there isn't a linux client for participation. A lot of software developers use linux, and it seems like not supporting it is a huge oversight.

We'd easily have double the user count if it was supported.
Photo of Joseph Porter

Joseph Porter

  • 1,018 Points 1k badge 2x thumb
  • Frustrated

Posted 2 years ago

  • 4
  • 63
Photo of Cecile Glassy

Cecile Glassy

  • 14,152 Points 10k badge 2x thumb
We would like to see this feature as well for the same reasons,   we are looking at moving segments of our organization into a Linux environment but without Meetings on that platform - that will be a problem.
Photo of Robert Berger

Robert Berger

  • 598 Points 500 badge 2x thumb
We really need this feature. I don't understand why its an issue. Zoom has a Linux client.
Photo of Cecile Glassy

Cecile Glassy

  • 14,152 Points 10k badge 2x thumb
This is one of the most frequent complaints we get from a set of users in our Organization "Zoom has this, Zoom has that...."   we are working to promote RC Meetings via the managers and directors as a way to increase their efficiency (instead of travel and parking) but several of them are still glommed onto Zoom as their Go-To meeting tool. :(
Photo of Robert Berger

Robert Berger

  • 598 Points 500 badge 2x thumb
Until there is a Linux client for meetings, we can not use RingCentral across our organization. This is not rocket science. It's been requested for years.  Just do it.
Photo of Chris Nelson

Chris Nelson

  • 218 Points 100 badge 2x thumb
Yes. Just Do It. 
Photo of Satya Mallya

Satya Mallya

  • 164 Points 100 badge 2x thumb
I was surprised to know about no support for Linux after our move to RingCentral. Please accelerate this.
Photo of Emre Eraltan

Emre Eraltan

  • 120 Points 100 badge 2x thumb
Without Linux support, Ringcentral meetings wont be used by our engineers as we cannot manage the operating system that our customers will be using. It is better to have a Cisco Webex account which supports the 3 major operating systems: Windows, Mac, Linux.

This support is crucial.
Photo of Ivanner Mora

Ivanner Mora

  • 270 Points 250 badge 2x thumb
How come meetings say "Powered by Zoom", yet Zoom has Linux support and you don't ? There's gotta be a way guys
Photo of Robert Berger

Robert Berger

  • 598 Points 500 badge 2x thumb
Ivanner has a good point. Lack of support of Linux is our main issue with RingCentral. We have to use Zoom for conference calls that include Linux  users(most of our dev team)
Photo of Chris Nelson

Chris Nelson

  • 218 Points 100 badge 2x thumb
Yes, please do support Linux.  
Photo of Scott Mugford

Scott Mugford

  • 140 Points 100 badge 2x thumb
Had this issue today. Zoom works great on my linux laptop but had to dig out the old windows laptop JUST to run a Ring Central Meeting. I concur... Do It!
Photo of Robert Barlow

Robert Barlow

  • 166 Points 100 badge 2x thumb
Requesting as well.  I've had to retain multiple alternative options (webex, hangouts, etc) for vidconf since half my organization is on Linux. Would more than double users and productivity if we could adopt it organization wide.
Photo of Joseph Porter

Joseph Porter

  • 978 Points 500 badge 2x thumb
My company has to have a smorgasbord of conferencing options as well. It's atrocious.
Photo of Jeremiah Small

Jeremiah Small

  • 512 Points 500 badge 2x thumb
Zoom supports it. Please bring RC Meetings up to date ASAP.
Photo of Skymeyer

Skymeyer

  • 144 Points 100 badge 2x thumb
Same here, Linux support is an absolute must and should not be treated as a second-class citizen. 
Photo of Bruce Bradley

Bruce Bradley

  • 102 Points 100 badge 2x thumb
+1 for Linux support!
Photo of Dominic Eddy

Dominic Eddy

  • 100 Points 100 badge 2x thumb
This is really something that ought to be supported. There's really not a reason to continue to not support linux. I've had marginal success using zoom on linux to join ringcentral meetings. All the functionality is there, let's just get this done!
(Edited)
Photo of Joseph Porter

Joseph Porter

  • 968 Points 500 badge 2x thumb
Is the marginal success with Zoom worth onboarding a company using a workaround?
(Edited)
Photo of Jeremiah Small

Jeremiah Small

  • 512 Points 500 badge 2x thumb
Can we get an official word on this? Where is this on the RCM roadmap?
Photo of Mike

Mike, Official Rep

  • 88,864 Points 50k badge 2x thumb
Sorry, but we can't give any firm update on this.  There is some work being done for the Chrome OS, but,  for the web/browser Meetings app, it depends on a browser extension. Google has hinted they may be abandoning these in favor/support of their Chrome OS.  So..in a few weeks we may have more info, but at this time it still looks like there is no planned support for Linux. 

So.. everyone interested in Linux support please keep voting.


Mike
Photo of Jeremiah Small

Jeremiah Small

  • 512 Points 500 badge 2x thumb
Mike, can you explain why Zoom does have Linux support, but RCM doesn't? I think that is a source of confusion/frustration around the issue.

From the outside, it seems like it should therefore be possible for RCM to follow suit.

https://support.zoom.us/hc/en-us/articles/204206269-Linux-Installation
Photo of Jeremiah Small

Jeremiah Small

  • 512 Points 500 badge 2x thumb
Mike, any updates you can share about the browser situation?
Photo of Mark Fable

Mark Fable

  • 60 Points
Linux support is critical
Photo of GLEASON

GLEASON

  • 80 Points 75 badge 2x thumb
Unconscionable. Ring Central is built on Linux Technology, but doesn't support it as a client

Would really love to see some proper Linux & FreeBSD support.

Real Linux, not ChromeOS with it's ancient kernel.
Photo of Chris Nelson

Chris Nelson

  • 218 Points 100 badge 2x thumb
Hey out there!  Anyone at Ring Central mods monitoring these comments?  
We need the Linux support.  What are the big barriers and what is your target roadmap for getting this done? 
Photo of Cecile Glassy

Cecile Glassy

  • 14,152 Points 10k badge 2x thumb
Yes Chris, both Mike and Saadet (forum moderators) and others at RingCentral do monitor the comments and they really do know about this, I discuss this issue frequently with various members of the RingCentral support team - Keep urging our fellow users to VOTE for this.
Photo of Jeremiah Small

Jeremiah Small

  • 512 Points 500 badge 2x thumb
There's an irony here, because Linux users are not here, since there's no support for them. So the idea of getting them to create an account, to vote for something that doesn't support them is a chicken or egg problem. I'm here voting, because I want to be able to use the platform with them, but it's very hard to force them to care.
(Edited)
Photo of Jeremiah Small

Jeremiah Small

  • 512 Points 500 badge 2x thumb
Even if there was official, but partial support, it would be a huge win. Currently we're having Linux users join RCM calls by using the Zoom client in Chrome. It works fine, but is "unsupported" and certainly undocumented. They can't do everything, but they can log in with a RingCentral SSO account, and participate with video and audio.
Photo of Cecile Glassy

Cecile Glassy

  • 14,152 Points 10k badge 2x thumb
That could be seen as a narrow vision assumption.  We have many RC Admins here waiting and pushing for Linux support and RingCentral is actively working to get to that point and if you search other posts regarding this you will see their official responses and updates on progress.
Photo of Mike

Mike, Official Rep

  • 89,770 Points 50k badge 2x thumb
Hi Everyone,   I'm going to begin by quoting myself from a post I previously made today.

"With regard to prioritization of any feature request, the process is a lot more complex than just implementing those with the most votes. There is more criteria involved. Although this Community is the primary source of collecting ideas, we receive/track data through the applications, phone calls, emails, focus groups, surveys, social media etc. Therefore even if a request here on the community has a lot of votes, there could easily be other requests that are in much higher demand.
Now then, the elephant in this room is obviously RingCentral's lack of support for a Linux version of the Meetings software. Prioritization of this particular feature request is much more complex than most others posted here on the Community.  I can't say that this will never happen, because our Product Team has developed some of our systems so that they are on browser based platforms. (Glip, RingCentral for Google/Chrome, etc)  Although we do not support them on Linux many of the features work quite well.

If you are truly wanting a version that installs on the OS, then there are additional obstacles; the necessity for additional programmers, additional support staff, training for sales and support members, computers and other equipment for those persons, etc.  As you can see the resources required multiply very quickly. Any SaaS company has to consider these things when developing software for an OS that has such a small % of the market share.  I can't verify, or validate the numbers but there are many 3rd party sites such as the following which show Linux having <2% of the market.  http://gs.statcounter.com/os-market-share#monthly-201607-201706-bar

Now I/we do understand that the percent of potential customers seeking a telephone/communication solution could be much higher than that so therefore in order to raise the priority of this, the best thing everyone can do is to keep voting, and commenting.  When you comment please supply the following.

To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request: 
  1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT)
  2. A brief description of the business 
  3. A high level description of the product or feature being requested
  4. A typical use case scenario explaining how your business would use the feature
  5. Benefit of such feature
  6. Include any related case number if applicable
  7. Number of Users and/or Digital Lines

If our product team can see some substantial use cases and understand how many people/users will benefit from this, they'll be much more likely to get this on the road-map. In your comments please include the request info above. Especially size of your account (number of users),  what is the benefit to you, and your business, etc.

Mike
Photo of Jeremiah Small

Jeremiah Small

  • 512 Points 500 badge 2x thumb
To be clear, I'm not interested in a Linux executable, pe se. An official browser client would allow Linux users to participate in RingCentral Meetings.
Photo of Mike

Mike, Official Rep

  • 88,774 Points 50k badge 2x thumb
Jeremiah,  You'll want to vote/comment on that thread: 
RingCentral Meetings: web-based client
Photo of Robert Berger

Robert Berger

  • 598 Points 500 badge 2x thumb
Doesn't explain why Zoom has a Linux version. Its pretty clear that RingCentral has some basis in the zoom code.

  1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT): US
  2. A brief description of the business : We offer large Retailers a platform to develop and deploy their next generation in-store experiences via Mobile Apps
  3. A high level description of the product or feature being requested: Support for Linux users
  4. A typical use case scenario explaining how your business would use the feature: All our developers who have Linux as their primary / only computer could participate in conference calls
  5. Benefit of such feature: We will continue to use RingCentral and won't have to have all conference calls that include our Devs use Zoom or look for an alternative to RingCentral (I.e. as soon as Amazon Chime has Linux support, we're gone.)
  6. Include any related case number if applicable
  7. Number of Users and/or Digital Lines: ~20 users about a quarter of those use Linux
(Edited)