Our company is heavily centered on software development, with employees across borders. RingCentral Meetings is one of the best screen sharing apps I've used in its simplicity & comprehensive feature set(sharing computer sound? awesome!)
Unfortunately, there isn't a linux client for participation. A lot of software developers use linux, and it seems like not supporting it is a huge oversight.
We'd easily have double the user count if it was supported.
Unfortunately, there isn't a linux client for participation. A lot of software developers use linux, and it seems like not supporting it is a huge oversight.
We'd easily have double the user count if it was supported.
Joseph Porter, Champion
-
1,270 Points
- Frustrated
Posted 3 years ago
-
354 Points
-
132 Points
-
212 Points
-
230 Points
-
258 Points
Cecile Glassy, Champion
-
21,800 Points
USA-based acct, 2287 Users, 3800 DID Lines, 28 sites
01-04-2018
As you have made some assumptions here, I would like to point out that this is a licensing issue, not a technical issue. When vendor 1 ( let's call them Zoom) signs over usage rights to Vendor 2 (let's call them RC) there are specific terms that allow for use of the licensed core technology including what platforms are covered and how the product ( software code) may be used. A common term is "vendor 2 can only use the versions we have granted them use of, and they can use their logo on the versions we have licensed provided our vendor 1 logo or ID is also embedded" ......
It is entirely likely that Glip had also licensed Zoom's Linux platform version of the core code, but restrictions by Zoom on license transfer did not allow automatic assumption of that licensing once Glip was acquired by RingCentral.
So my take on this is don't jump to conclusions because the technology marriage between Glip and RingCentral is not as seamless as we all expected.
Porting the code to a standard usable format for the Glip technology to work reliably in the RingCentral ecosystem has been a massive task and clearly expectations vs. results have been a visible gap on many parts of Glip integration.
They are aware of it and working on it.
It would be great if the Glip engineering team would read and participate/engage in this Community so they could update us on status of all the painpoints customers are experiencing with Glip.
If you need Linux platform features for your RingCentral products, vote for this idea, and respond with details of your Use Case and Needs. Include your account details. Be a squeaky wheel with facts. They will take that info seriously.
01-04-2018
As you have made some assumptions here, I would like to point out that this is a licensing issue, not a technical issue. When vendor 1 ( let's call them Zoom) signs over usage rights to Vendor 2 (let's call them RC) there are specific terms that allow for use of the licensed core technology including what platforms are covered and how the product ( software code) may be used. A common term is "vendor 2 can only use the versions we have granted them use of, and they can use their logo on the versions we have licensed provided our vendor 1 logo or ID is also embedded" ......
It is entirely likely that Glip had also licensed Zoom's Linux platform version of the core code, but restrictions by Zoom on license transfer did not allow automatic assumption of that licensing once Glip was acquired by RingCentral.
So my take on this is don't jump to conclusions because the technology marriage between Glip and RingCentral is not as seamless as we all expected.
Porting the code to a standard usable format for the Glip technology to work reliably in the RingCentral ecosystem has been a massive task and clearly expectations vs. results have been a visible gap on many parts of Glip integration.
They are aware of it and working on it.
It would be great if the Glip engineering team would read and participate/engage in this Community so they could update us on status of all the painpoints customers are experiencing with Glip.
If you need Linux platform features for your RingCentral products, vote for this idea, and respond with details of your Use Case and Needs. Include your account details. Be a squeaky wheel with facts. They will take that info seriously.
(Edited)
-
230 Points
I've not made any assumptions, but simply relayed my experiences and what I was told by support. If this is in fact a licensing issue, then the agent should have conveyed that information instead. To me, it seems much more presumptive to avoid taking his words at face value, and instead extrapolate that he must have meant this other thing about licensing restrictions (which he did not mention) and then engage in further conjecture about what said licensing restrictions might have been in order to cause this problem.
That is, while your point about licensing is a useful one and may well be pertinent, it is not what I was told. I can only speak to the events and conversation for which I was present, and I believe that's what I have done in good faith above. Notice that all but the last three sentences are simply observational statements of events. The rest merely summarizes what I was told, and then draws the only logical conclusion based on what I was told. If anyone has inside information on this and can state as a point of fact that the support agent was misinformed, I would be interested to hear that information and learn the true nature of the problem.
It would indeed be a great improvement if the Glip team had a presence here. So often, we are hit with new breakage of features from another update they have pushed without forewarning users. But that is another topic for another day.
I think folks here have been doing a fine job of detailing their use cases and describing how the lack of Linux support is seriously hurting their businesses and/or hampering their work. They've been doing so for years, and frankly, it doesn't appear to have had much effect thus far. Nevertheless, I've added mine to the stack for consideration.
That is, while your point about licensing is a useful one and may well be pertinent, it is not what I was told. I can only speak to the events and conversation for which I was present, and I believe that's what I have done in good faith above. Notice that all but the last three sentences are simply observational statements of events. The rest merely summarizes what I was told, and then draws the only logical conclusion based on what I was told. If anyone has inside information on this and can state as a point of fact that the support agent was misinformed, I would be interested to hear that information and learn the true nature of the problem.
It would indeed be a great improvement if the Glip team had a presence here. So often, we are hit with new breakage of features from another update they have pushed without forewarning users. But that is another topic for another day.
I think folks here have been doing a fine job of detailing their use cases and describing how the lack of Linux support is seriously hurting their businesses and/or hampering their work. They've been doing so for years, and frankly, it doesn't appear to have had much effect thus far. Nevertheless, I've added mine to the stack for consideration.
(Edited)
Simon, PM
-
902 Points
Thank you for your feedback, Lisa. I totally understand your frustration.
Following the acquisition, Glip switched to RingCentral Meetings for video. As you have pointed out, RingCentral Meetings doesn't support Linux yet. However, we are planning to add Linux support in 2H of 2018. I don't have an exact date yet but Linux support is on the roadmap.
Would be great to know the number of users requiring Linux support in your enterprise -- knowing more information will help me prioritize our feature backlog. Thank you.
Following the acquisition, Glip switched to RingCentral Meetings for video. As you have pointed out, RingCentral Meetings doesn't support Linux yet. However, we are planning to add Linux support in 2H of 2018. I don't have an exact date yet but Linux support is on the roadmap.
Would be great to know the number of users requiring Linux support in your enterprise -- knowing more information will help me prioritize our feature backlog. Thank you.
Cecile Glassy, Champion
-
21,800 Points
Simon thanks so much for coming to respond to this topic - many of us are really anxious for the Linux support --- our organization is moving heavily into Chromebooks as well but right now we are using Meetings via computers and mobile phones
USA-based acct | 2887 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets
USA-based acct | 2887 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets
-
604 Points
Thanks for the welcome news, Simon. I think that you might find the total number of Linux users proportionately low, but in many organizations, they are critical team members. Lack of Linux support is a blocker for full adoption of the platform, forcing anyone who needs to communicate with Linux users to fall back on other options, such as Google Hangouts, etc. This is frustrating, because it defeats the benefit of having SSO, etc.
Jessica Taussig, Employee
-
92 Points
-
82 Points
-
92 Points
-
100 Points
-
92 Points
-
100 Points
-
820 Points
-
108 Points
-
230 Points
2 years ago, I claimed the Linux support but I see that the official support message has never been announced.
Since, we have found a nice workaround.
For anyone who wants to connect to a Ringcentral meetings as a participant using a Linux OS:
Please download and use the following application:
https://zoom.us/download?os=linux
Once installed, use the meeting ID mentioned in the Ringcentral invitation.
Tested on CentOS and it works (including Screen Sharing and Taking Mouse/Keyboard control).
Since, we have found a nice workaround.
For anyone who wants to connect to a Ringcentral meetings as a participant using a Linux OS:
Please download and use the following application:
https://zoom.us/download?os=linux
Once installed, use the meeting ID mentioned in the Ringcentral invitation.
Tested on CentOS and it works (including Screen Sharing and Taking Mouse/Keyboard control).
-
92 Points
Hmmm, and if I download the mobile app I can kind of host meetings...
Cecile Glassy, Champion
-
21,800 Points
-
82 Points
-
102 Points
-
100 Points
-
92 Points
Odd, sometimes I can connect to Ringcentral Meetings using Zoom on Linux, sometimes I cannot (like today). Wish it was reliable.
-
604 Points
Doesn’t work with RCM PMI. Works with native/generated meeting id.
-
162 Points
-
230 Points
From Simon:
> However, we are planning to add Linux support in 2H of 2018.
Hi Simon - can you please post an update on status? Thanks.
> However, we are planning to add Linux support in 2H of 2018.
Hi Simon - can you please post an update on status? Thanks.
Simon, PM
-
902 Points
Hi Lisa - we had to postpone Linux support from original target date and are now targeting Q3'19. We will share an update as we get closer to the release. Thanks for your patience.
(Edited)
So you are now targeting for Q3'19? in your comment you state not
Saadet, Employee
-
67,790 Points
Hey David, that's a simple typo :P
-
162 Points
Hi!
As we are approaching the end of Q3 - any updates on it?
Thanks!
As we are approaching the end of Q3 - any updates on it?
Thanks!
Jessica - Community Moderator, Official Rep
-
8,344 Points
Hi Viktor,
This went live with 19.3: https://support.ringcentral.com/s/article/Release-Notes-August-2019-RingCentral?language=en_US
This went live with 19.3: https://support.ringcentral.com/s/article/Release-Notes-August-2019-RingCentral?language=en_US
-
848 Points
Yay!!!!!!!
" Linux support: Linux support for RingCentral Meetings will allow customers to use the RingCentral Meetings app on Linux. "
" Linux support: Linux support for RingCentral Meetings will allow customers to use the RingCentral Meetings app on Linux. "
-
92 Points
I see that the Release Notes August 2019 link talks about Meetings Desktop app for Linux, but there is no actual download access to this.
I assume that someone did a typo, since its September now and there is still no Linux download.
I assume that someone did a typo, since its September now and there is still no Linux download.
I would love to see a link as well.
-
604 Points
It's missing from the download page. https://support.ringcentral.com/s/download
Though preferably it will be installable with apt and yum
Though preferably it will be installable with apt and yum
-
162 Points
Yeah, download link for Linux is missing:
Jessica - Community Moderator, Official Rep
-
8,344 Points
I've asked for more info, I'll let you know when I hear back!
EDIT: I received confirmation that Linux support is not live yet, but should be by the end of this week. Sorry about the misunderstanding everyone!
EDIT: I received confirmation that Linux support is not live yet, but should be by the end of this week. Sorry about the misunderstanding everyone!
(Edited)
-
230 Points
Reading through the release notes, I'd say the way this is worded suggests that they may have just fixed it so that Zoom will launch successfully if you do a video call from the web app. That's good enough for me. Not quite as handy as a desktop app for Linux, but frankly I'll be thankful just to finally have it working.
-
230 Points
Nope, doesn't work for me with Chrome or Firefox using web app. Please advise - thanks.
-
82 Points
I got a dialog box: "Error - KIO Client"
The content was: "
" Could not find any application or handler for zoomrc://ringcentral.zoom.us/start?browser=chrom...hZnyFs8KzXhGVGQ4M01zVlI4LelN1QT09AAAMM0NCQXVvaVlTM3M9AA&uname=Hugh Phoenix-Hulme"
Which looks like there's no protocol handler set up for zoomrc:// (or I need to restart Chrome to make it work)
It wasn't clear in the slightest that I had to install Zoom, however.
The content was: "
" Could not find any application or handler for zoomrc://ringcentral.zoom.us/start?browser=chrom...hZnyFs8KzXhGVGQ4M01zVlI4LelN1QT09AAAMM0NCQXVvaVlTM3M9AA&uname=Hugh Phoenix-Hulme"
Which looks like there's no protocol handler set up for zoomrc:// (or I need to restart Chrome to make it work)
It wasn't clear in the slightest that I had to install Zoom, however.
Samudra Bhuyan - Product Manager (Video Collaboration), Employee
-
376 Points
@Hugh What were you trying to do? And which client were you using?
-
230 Points
@Jessica Thanks for the edited update. Very much looking forward to having this functionality!
@Hugh That's what I've always gotten, too, anytime I tried to launch a video call. I tried monkeying with the advanced settings (in Chrome and Firefox), but never managed to get the web app to launch Zoom and complete the call... hence my pesterings here for what always struck me as a simple fix.
@Hugh That's what I've always gotten, too, anytime I tried to launch a video call. I tried monkeying with the advanced settings (in Chrome and Firefox), but never managed to get the web app to launch Zoom and complete the call... hence my pesterings here for what always struck me as a simple fix.
(Edited)
-
82 Points
Samudra,
Sign in to the RingCentral web app (app.glip.com) using Chrome on Ubuntu 19.04
Click the New Action (+) button in the top right
Select "New Meeting" to be taken to meetings.ringcentral.com/join?etc
The window advises to click Open when asked to open the link with xdg-open, but fails with the above error message.
There is no information presented about what to download, or whether any special steps are required.
Even after downloading and installing the Zoom Linux client, and rebooting the computer. the error persists.
Sign in to the RingCentral web app (app.glip.com) using Chrome on Ubuntu 19.04
Click the New Action (+) button in the top right
Select "New Meeting" to be taken to meetings.ringcentral.com/join?etc
The window advises to click Open when asked to open the link with xdg-open, but fails with the above error message.
There is no information presented about what to download, or whether any special steps are required.
Even after downloading and installing the Zoom Linux client, and rebooting the computer. the error persists.
-
162 Points
Any updates on this?
Download link for linux is still missing on both
https://support.ringcentral.com/s/download?language=en_US and https://service.ringcentral.com/application/home
Are there any instructions posted somewhere how to run it on Linux?
Download link for linux is still missing on both
https://support.ringcentral.com/s/download?language=en_US and https://service.ringcentral.com/application/home
Are there any instructions posted somewhere how to run it on Linux?
Jessica - Community Moderator, Official Rep
-
8,344 Points
-
96 Points
Is there a plan to support audio in the web app?
-
162 Points
Thanks, Jessica!
After your comment, the link to Linux download has appeared on https://support.ringcentral.com/s/download?language=en_US
This would be a great relief for us!
After your comment, the link to Linux download has appeared on https://support.ringcentral.com/s/download?language=en_US
This would be a great relief for us!
Samudra Bhuyan - Product Manager (Video Collaboration), Employee
-
376 Points
Hi @Jessica Please note that the links have changed just a bit. The new URLs are:
1. How to install / uninstall Linux clients
2. Known issues with RingCentral Meetings on Linux
1. How to install / uninstall Linux clients
2. Known issues with RingCentral Meetings on Linux
Samudra Bhuyan - Product Manager (Video Collaboration), Employee
-
376 Points
@Hugh Phoenix-Hulme Please note the known issue that we current have. You faced issue 1 on this page.
You would have to download the Linux client from our Downloads page and install them according to this page. You won't be able to use the Zoom clients.
You would have to download the Linux client from our Downloads page and install them according to this page. You won't be able to use the Zoom clients.
(Edited)
Jessica - Community Moderator, Official Rep
-
8,344 Points
David Wiebe-- other audio support is on the road map for 2020!
(Edited)
-
230 Points
Many thanks to you and the RC team for adding this functionality! Just needed the ability to conduct meetings and do screenshares. Simple installation, and it's been working great since!
-
230 Points
Many thanks to you and the RC team for adding this functionality! Just needed the ability to conduct meetings and do screenshares. Simple installation, and it's been working great since!
-
82 Points
Samudra Bhuyan - Product Manager (Video Collaboration), Employee
-
426 Points
Hi RingCentral customers!
We are excited to announce that the Linux clients for RingCentral Meetings are now available on the Linux section of Downloads page!
Here are two relevant links:
1. How to install / uninstall RingCentral Meetings Linux clients
2. Known issues with RingCentral Meetings on Linux
Thanks for being patient while we worked on this requirement! We would love to hear your feedback on these Linux clients - please let us know how they work for you, or if you find any bugs / issues on them.
Regards,
Samudra Neelam Bhuyan
Product Manager, Video Collaboration
We are excited to announce that the Linux clients for RingCentral Meetings are now available on the Linux section of Downloads page!
Here are two relevant links:
1. How to install / uninstall RingCentral Meetings Linux clients
2. Known issues with RingCentral Meetings on Linux
Thanks for being patient while we worked on this requirement! We would love to hear your feedback on these Linux clients - please let us know how they work for you, or if you find any bugs / issues on them.
Regards,
Samudra Neelam Bhuyan
Product Manager, Video Collaboration
-
92 Points
This has been great, our team can now share presentations. Earlier we would send the presentation slides to the one guy on the team who ran OSX, and he would share. If he was out, we were out of luck. The rest of us all attended with the mobile apps.
Note: there is an issue on XPS15 systems that have both Nvidia and Intel graphics. RingCentral locks up the desktop. We used the prime app to disable the NVidia graphics, so now it works. This is just a workaround though.
Note: there is an issue on XPS15 systems that have both Nvidia and Intel graphics. RingCentral locks up the desktop. We used the prime app to disable the NVidia graphics, so now it works. This is just a workaround though.
How come there is no "generic" version to download? There is (was) one for Zoom called "Other Linux". Not all distros use RPM or DEB and since you built the packages, you have to have the source data for them anyway - why not release them as well so that other distributors can create packages for the distros? This is how things are done in the Linux world.
