Unfortunately, there isn't a linux client for participation. A lot of software developers use linux, and it seems like not supporting it is a huge oversight.
We'd easily have double the user count if it was supported.
Joseph Porter, Champion
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1,270 Points
- Frustrated
Posted 3 years ago
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132 Points
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212 Points
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230 Points
This rendered my work computer suddenly unable to join our company meetings. I found that out by missing a meeting, of course. Incensed, I immediately contacted support about this... and was informed that RingCentral had deliberately disabled video chat in Linux simply because Zoom didn't have a branded version with a RingCentral logo. If Zoom would only add this, the agent reasoned (as if it were all their fault), then the system would use the branded Zoom and it would solve all my problems. I continued to bring this up to support, but it slowly became clear that they weren't going to do anything about it. I finally gave up and incurred major downtime migrating all of my data and development tools to a Mac. Now, roughly 2 years later, I am still waiting.
Be aware that, according to their own support agent, this was deliberate and not an accident. This is not some bug or new feature they need to figure out. All they need to do is stop disabling perfectly good technology for petty reasons.
Cecile Glassy, Champion
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21,800 Points
01-04-2018
As you have made some assumptions here, I would like to point out that this is a licensing issue, not a technical issue. When vendor 1 ( let's call them Zoom) signs over usage rights to Vendor 2 (let's call them RC) there are specific terms that allow for use of the licensed core technology including what platforms are covered and how the product ( software code) may be used. A common term is "vendor 2 can only use the versions we have granted them use of, and they can use their logo on the versions we have licensed provided our vendor 1 logo or ID is also embedded" ......
It is entirely likely that Glip had also licensed Zoom's Linux platform version of the core code, but restrictions by Zoom on license transfer did not allow automatic assumption of that licensing once Glip was acquired by RingCentral.
So my take on this is don't jump to conclusions because the technology marriage between Glip and RingCentral is not as seamless as we all expected.
Porting the code to a standard usable format for the Glip technology to work reliably in the RingCentral ecosystem has been a massive task and clearly expectations vs. results have been a visible gap on many parts of Glip integration.
They are aware of it and working on it.
It would be great if the Glip engineering team would read and participate/engage in this Community so they could update us on status of all the painpoints customers are experiencing with Glip.
If you need Linux platform features for your RingCentral products, vote for this idea, and respond with details of your Use Case and Needs. Include your account details. Be a squeaky wheel with facts. They will take that info seriously.
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230 Points
That is, while your point about licensing is a useful one and may well be pertinent, it is not what I was told. I can only speak to the events and conversation for which I was present, and I believe that's what I have done in good faith above. Notice that all but the last three sentences are simply observational statements of events. The rest merely summarizes what I was told, and then draws the only logical conclusion based on what I was told. If anyone has inside information on this and can state as a point of fact that the support agent was misinformed, I would be interested to hear that information and learn the true nature of the problem.
It would indeed be a great improvement if the Glip team had a presence here. So often, we are hit with new breakage of features from another update they have pushed without forewarning users. But that is another topic for another day.
I think folks here have been doing a fine job of detailing their use cases and describing how the lack of Linux support is seriously hurting their businesses and/or hampering their work. They've been doing so for years, and frankly, it doesn't appear to have had much effect thus far. Nevertheless, I've added mine to the stack for consideration.
Simon, PM
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902 Points
Following the acquisition, Glip switched to RingCentral Meetings for video. As you have pointed out, RingCentral Meetings doesn't support Linux yet. However, we are planning to add Linux support in 2H of 2018. I don't have an exact date yet but Linux support is on the roadmap.
Would be great to know the number of users requiring Linux support in your enterprise -- knowing more information will help me prioritize our feature backlog. Thank you.
Cecile Glassy, Champion
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21,800 Points
USA-based acct | 2887 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets
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604 Points
Jessica Taussig, Employee
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92 Points
desktop linux support
for the ring central apps and meetings program
- 60 Points
Add my vote.
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92 Points
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100 Points
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92 Points
If there was WebRTC support that would be enough but currently the message is that you guys don't care about a subset of your users as long as the majority are served which doesn't leave a good feeling about your company.
There's even a Chromebook app and what serious business people are using Chromebooks? I would certainly think that Linux users are more common in business than Chromebook users but Linux seems to be a dirty word to many decision makers.
BTW as CTO I will be recommending other solutions above RingCentral. I think it's a pretty good and cost effective solution overall but due to the lack of Linux support I just cannot recommend its continued use in our company and will not recommend it to others.
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100 Points
I would love to hear the sound business sense from RCM of a system based off of Zoom and yet not able to support a Linux client.
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820 Points
please add this ASAP
To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request:
Account type (U.S., Canada, UK, AT&T, Telus, BT)
US
A brief description of the business
Software company
A high level description of the product or feature being requested
ring central meetings to work on Linux computers through the browser
A typical use case scenario explaining how your business would use the feature
I remote into computers everyday, some of them are linux.
Benefit of such feature
I would not have to keep using the software ring central was to replace
Include any related case number if applicable
Number of Users and/or Digital Lines
1200+ world wide now
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108 Points
Account type: US
Description: SAAS company
Feature request: RingCentral meetings support for Linux desktop environments
Use case: Users who work on a Linux desktop OS being able to join meetings with full feature compatibility, e.g. screen sharing and control
Benefit: Use our product to collaborate with our team
Our account has 65 users, all of them may potentially be involved with meetings where a participant needs to join from a Linux desktop
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230 Points
Since, we have found a nice workaround.
For anyone who wants to connect to a Ringcentral meetings as a participant using a Linux OS:
Please download and use the following application:
https://zoom.us/download?os=linux
Once installed, use the meeting ID mentioned in the Ringcentral invitation.
Tested on CentOS and it works (including Screen Sharing and Taking Mouse/Keyboard control).
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92 Points
Cecile Glassy, Champion
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21,800 Points
2018-11-09-We will test on the current Ubuntu LTS 18.04.1 version and report back.
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82 Points
I just thought I would post here on the chance anyone else might have run up against this or need to know that work might need to be done to support Wayland in the future.
OS: Fedora 28 (Workstation Edition) x86_64
Kernel: 4.19.13-200.fc28.x86_64
Resolution: 1920x1200
DE: GNOME 3.28.3
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102 Points
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100 Points
Muliple OSs, but primarily 64-bit Debian/Ubuntu based.
Kernel 4.19+
DE: Budgie
Personally, I've been a Linux user since around 2005, so I'm feeling like a 2nd-class citizen again...
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92 Points
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604 Points
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162 Points
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230 Points
> However, we are planning to add Linux support in 2H of 2018.
Hi Simon - can you please post an update on status? Thanks.
Simon, PM
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902 Points
- 60 Points
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162 Points
As we are approaching the end of Q3 - any updates on it?
Thanks!
Jessica - Community Moderator, Official Rep
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8,344 Points
This went live with 19.3: https://support.ringcentral.com/s/article/Release-Notes-August-2019-RingCentral?language=en_US
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848 Points
" Linux support: Linux support for RingCentral Meetings will allow customers to use the RingCentral Meetings app on Linux. "
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92 Points
I assume that someone did a typo, since its September now and there is still no Linux download.
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604 Points
Though preferably it will be installable with apt and yum
Jessica - Community Moderator, Official Rep
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8,344 Points
EDIT: I received confirmation that Linux support is not live yet, but should be by the end of this week. Sorry about the misunderstanding everyone!
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230 Points
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230 Points
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82 Points
The content was: "
" Could not find any application or handler for zoomrc://ringcentral.zoom.us/start?browser=chrom...hZnyFs8KzXhGVGQ4M01zVlI4LelN1QT09AAAMM0NCQXVvaVlTM3M9AA&uname=Hugh Phoenix-Hulme"
Which looks like there's no protocol handler set up for zoomrc:// (or I need to restart Chrome to make it work)
It wasn't clear in the slightest that I had to install Zoom, however.
Samudra Bhuyan - Product Manager (Video Collaboration), Employee
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376 Points
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230 Points
@Hugh That's what I've always gotten, too, anytime I tried to launch a video call. I tried monkeying with the advanced settings (in Chrome and Firefox), but never managed to get the web app to launch Zoom and complete the call... hence my pesterings here for what always struck me as a simple fix.
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82 Points
Sign in to the RingCentral web app (app.glip.com) using Chrome on Ubuntu 19.04
Click the New Action (+) button in the top right
Select "New Meeting" to be taken to meetings.ringcentral.com/join?etc
The window advises to click Open when asked to open the link with xdg-open, but fails with the above error message.
There is no information presented about what to download, or whether any special steps are required.
Even after downloading and installing the Zoom Linux client, and rebooting the computer. the error persists.
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162 Points
Download link for linux is still missing on both
https://support.ringcentral.com/s/download?language=en_US and https://service.ringcentral.com/application/home
Are there any instructions posted somewhere how to run it on Linux?
Jessica - Community Moderator, Official Rep
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8,344 Points
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162 Points
After your comment, the link to Linux download has appeared on https://support.ringcentral.com/s/download?language=en_US
This would be a great relief for us!
Samudra Bhuyan - Product Manager (Video Collaboration), Employee
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376 Points
1. How to install / uninstall Linux clients
2. Known issues with RingCentral Meetings on Linux
Samudra Bhuyan - Product Manager (Video Collaboration), Employee
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376 Points
You would have to download the Linux client from our Downloads page and install them according to this page. You won't be able to use the Zoom clients.
Jessica - Community Moderator, Official Rep
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8,344 Points
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230 Points
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230 Points
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82 Points
Samudra Bhuyan - Product Manager (Video Collaboration), Employee
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426 Points
We are excited to announce that the Linux clients for RingCentral Meetings are now available on the Linux section of Downloads page!
Here are two relevant links:
1. How to install / uninstall RingCentral Meetings Linux clients
2. Known issues with RingCentral Meetings on Linux
Thanks for being patient while we worked on this requirement! We would love to hear your feedback on these Linux clients - please let us know how they work for you, or if you find any bugs / issues on them.
Regards,
Samudra Neelam Bhuyan
Product Manager, Video Collaboration
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92 Points
Note: there is an issue on XPS15 systems that have both Nvidia and Intel graphics. RingCentral locks up the desktop. We used the prime app to disable the NVidia graphics, so now it works. This is just a workaround though.
- 60 Points
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