RingCentral Meetings needs clear instructions to join (Chrome)

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  • Idea
  • Updated 5 months ago

The download & run instructions when using Chrome are
unclear.  We have many customers who get stuck and cannot join our meetings.

The first time a user clicks the meeting link in their email, they are taken to a page in Chrome that says, "A download should start automatically."  And that's it.  The page does not tell the user to open the downloaded file, or point to the bottom-left corner of the browser to show where they can find the downloaded file.

We've found that when our customers get stuck on this step, they close the browser and go back into their email to click the meeting link again.  This time they see a DIFFERENT message in Chrome.  It just says, "Launching..."  Except, nothing is actually launching - this message is false.  Not only that, but Chrome does not attempt to re-download the file - so there is no downloaded file sitting in the bottom-left corner of the browser.

Compare this to the instructions when using Internet Explorer, which are very clear: "When prompted, select Run."  And if they click Run, they’re in.  They’re done.  And if they get confused and close the browser and go back into their email to click the link again, they’re taken to the same page with the same messaging and the file re-downloads.

And the instructions for Firefox are also pretty clear:
1. Click Save File
2. Click RingCentralMeetings_launcher.exe
And there is a big arrow showing the user where they can find the downloaded file.

We need instructions that are similarly clear for Chrome users.  Preferably an arrow on the page that points to the bottom-left corner of the screen where the download is sitting, and a message that clearly tells the user what to do, "Click on this file to join the meeting."  And should the user close the browser and click the link a second time, they should not be given false information that the meeting is launching when it really isn't.

Photo of Jay Wilcurt

Jay Wilcurt

  • 172 Points 100 badge 2x thumb

Posted 5 months ago

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Photo of Luke Briggs

Luke Briggs

  • 62 Points
great idea!