RingCentral Meetings Remote Control Options vs Remote Support

  • 0
  • 1
  • Question
  • Updated 3 weeks ago
  • Answered
Can someone please tell me the difference between the "Enable the remote control of applications" option on the RingCentral meeting desktop apps settings page under general


vs

the "Remote Support" option under the online admin panel for meetings in the "In Metting Advanced" section?
Photo of Kent Schlieve

Kent Schlieve

  • 158 Points 100 badge 2x thumb

Posted 7 months ago

  • 0
  • 1
Photo of David Parent

David Parent, Champion

  • 820 Points 500 badge 2x thumb
Good question... I check the "Enable the remote control of applications" option for each employee as it allows me to perform Admin tasks via RC meetings desktop sharing when a UNC prompt comes up. Without it checked, as admin you cannot type your account information when prompted... keyboard is disabled. Not sure about the "Remote Support" option... it may allow the "Remote Support" button to display at the top of the sharing screen when in a meeting for users.
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 43,744 Points 20k badge 2x thumb
Hey Kent,

So Remote Support allows you to do way more than the "Enable the remote control of applications". I'll go through some of the things I saw when testing it out briefly and you can check out the article I linked you as well :)

So when you enable Remote Support, you will see this option in your RingCentral Meeting:



Once my colleague (who has Admin rights on his own PC) approved my request for control, he was prompted to enter his Admin Credentials. So, I'm not sure how that step looks if the Attendee does not have Admin Rights on their PC. Once I took over I had free reign and then when I clicked on the Support button again, I saw these options:


From our brief testing, Remote Support is very useful for doing things that an IT department would do when troubleshooting someone's PC. The  "Enable the remote control of applications" option didn't have any of the options above so I believe it is limited in its capability. Hope that helps!
Photo of Peter Tirado

Peter Tirado

  • 74 Points

I work in the IT department and the feature doesn't allow to enter the local Admin credentials of the user's computer.

So, when I request desktop control, on the user's screen they have to enter the Admin credentials for the computer but will not let me see it or able to enter it myself since the computers are all setup/imaged by the IT department.
Photo of David Parent

David Parent, Champion

  • 820 Points 500 badge 2x thumb
Hi Peter,

Within the RC meetings desktop application settings for each user, there is a checkbox called "Enable the remote control of applications". 


With this option enabled for each employee, as it allows me to perform Admin tasks via RC meetings desktop sharing when a UNC prompt comes up. Without it checked, as admin you cannot type your account information when prompted... the keyboard is disabled... so the end user would have to login, but in my company, I don't assign local admin rights to users.

Hope this helps,

-David