RingCentral Meetings settings - Please make the "Enable the remote control of all applications" enabled by default.

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RingCentral Meetings - Please make the "Enable the remote control of all applications" enabled by default. This allows IT admins to install privileged applications during a screen share. To enable it per user requires admin rights.. defeating the purpose of the remote connection. 

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David Parent, Champion

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Posted 11 months ago

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Haldey

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i need step by step how to activate this
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David Parent, Champion

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While each user is logged in, go into their RC Meetings settings and you'll see the check box option. It requires Admin rights to make the change.

RingCentral support: Is there a registry mod that can be done remotely to enable this option for every user?
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Simon, PM

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Unfortunately, not at this point but we will investigate further.
(Edited)
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Jeff Salisbury, Champion

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Rather than making one or the other the default, it would be better to make it a configurable setting at the company level. A second option that would help for Windows, but not Mac, is to make the settings controllable via Active Directory Group Policy.
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Julian Sorkin

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This would be great to have by default!!  We have 120+ systems and growing.  Do now want to have to physically touch all of them.
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Geoff Willits

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I just discovered this setting but haven't tested yet.  From reading the above, does this mean my setting as well as the user I'm dialing into also has to have the setting turned on?  Or can just my setting be turned on?
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David Parent, Champion

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Hi Geoff, This setting is within each RingCentral meetings end user install and affects elevated admin rights during software installs while connected to a remote user. The setting that you're referring to is related to the "Remote Control" function displaying in the user's meetings screen menu.
-David
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Geoff Willits

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End user being me or our customer? I understand the point of the setting.  Our company started using Ring Central and our technicians don't like using it because our customers have to sit in front of their PC pressing dialog boxes etc.  It's infuriating haha.  My question is whether our customer has to have it enabled or do we just have to have it enabled on our end only?  Thanks for the info.
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David Parent, Champion

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Each client/customer has to have it enabled. It can't be enabled remotely via a meeting session, as it requires admin rights. (The reason for my original post)
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Geoff Willits

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I see thanks.  I think that is definitely an oversight.  It should be part of the popup the client sees when asking to take control, it should include that check box "Enable Full Control".