Ringcentral Meetings stays on "connecting"...

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  • Updated 1 month ago
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Whenever I try connecting to a meeting, lately I've been having this problem. It stays on "Connecting..." I've erased cookies, reinstalled the software, used CCleaner but I cannot fix the problem. For me it only happens on the desktop. A coworker has de same problem but both in desktop and phone... HELP! :( My boss wants me to fix this ASAP!
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Andrea Ghiringhello

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Posted 1 month ago

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Andrea Yan

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Hello there, 

Have you gone to Task Manager >Details and closed ALL RC Apps? (Softphone.exe, ringcentralmeetings.exe, softphonemapibridge.exe, ringcentral.exe) There may be one or more of these open. Then try relaunching.

If the above didn't work and this is something that is affecting others in your business it is probably best to contact support so that they can assist.