RingCentral Office HIPAA Conduit

  • 0
  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic

Activating the HIPAA Conduit it states will do the following:

You understand, acknowledge, and agree that the RingCentral Office HIPAA Conduit setting will disable texting through the applicable RingCentral Office, Fax, or Professional account and attachment of voicemail and facsimile/email messages to message notification emails sent by RingCentral to you.

1. Since the emails are sent via TLS encryption why does activating the HIPAA Conduit disabled the fax and voicemail attachment feature? 

2. Is the issue related to where the messages are stored?  If active is it on an encrypted server? 

3. If not active how is it stored?  Is the server safe behind a firewall etc?


Thank you



Photo of Chris Verdin

Chris Verdin, Champion

  • 2,548 Points 2k badge 2x thumb

Posted 2 years ago

  • 0
  • 1
Photo of Mike

Mike, Official Rep

  • 91,038 Points 50k badge 2x thumb
Hi Chris, 

The issue is with what happens to the attachment after we send it out. Everything stored on our servers is secured. So the problem, is that if we send out these items as attachments via email, we have no control as to what happens to that information once it's received by the recipient. 

Mike 
Photo of Chris Verdin

Chris Verdin, Champion

  • 2,548 Points 2k badge 2x thumb

My understanding is that use of TLS Encryption for emails is HIPAA Compliant.  You currently send the emails with attachments via TLS. 

Now, once we receive it we are responsible for being HIPAA compliant.  So I'm not sure why the attachments are no longer included when activating the HIPAA Conduit.

Which what made us think that when active our files are moved to a more secure server.  When not active maybe not as secure. 

I would like to know if our files are stored any differently or on a more secure server once we activate the HIPAA Conduit?


Thank you

Photo of OnCallAnswer

OnCallAnswer

  • 1,854 Points 1k badge 2x thumb
This is interesting, I answer for 100 Doctors and have to use Doc Halo instead of Ring Central to be compliant. 
Photo of Pharmacy Fax

Pharmacy Fax

  • 80 Points 75 badge 2x thumb

Hey Chris,


Did you ever get into this any deeper? I have the same questions... thanks!


Photo of Mike

Mike, Official Rep

  • 88,774 Points 50k badge 2x thumb
The data isn't stored any differently than other accounts. The big difference is that certain features are not available on HIPAA enabled accounts.  If you have specific concerns, you'll want to talk to your account manager. 

This conversation is no longer open for comments or replies.