RingCentral Office HIPAA Conduit

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Activating the HIPAA Conduit it states will do the following:

You understand, acknowledge, and agree that the RingCentral Office HIPAA Conduit setting will disable texting through the applicable RingCentral Office, Fax, or Professional account and attachment of voicemail and facsimile/email messages to message notification emails sent by RingCentral to you.

1. Since the emails are sent via TLS encryption why does activating the HIPAA Conduit disabled the fax and voicemail attachment feature? 

2. Is the issue related to where the messages are stored?  If active is it on an encrypted server? 

3. If not active how is it stored?  Is the server safe behind a firewall etc?

Thank you

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Chris Verdin, Champion

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Posted 3 years ago

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Mike, Official Rep

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Hi Chris, 

The issue is with what happens to the attachment after we send it out. Everything stored on our servers is secured. So the problem, is that if we send out these items as attachments via email, we have no control as to what happens to that information once it's received by the recipient. 

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Chris Verdin, Champion

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My understanding is that use of TLS Encryption for emails is HIPAA Compliant.  You currently send the emails with attachments via TLS. 

Now, once we receive it we are responsible for being HIPAA compliant.  So I'm not sure why the attachments are no longer included when activating the HIPAA Conduit.

Which what made us think that when active our files are moved to a more secure server.  When not active maybe not as secure. 

I would like to know if our files are stored any differently or on a more secure server once we activate the HIPAA Conduit?

Thank you

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This is interesting, I answer for 100 Doctors and have to use Doc Halo instead of Ring Central to be compliant. 
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Pharmacy Fax

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Hey Chris,

Did you ever get into this any deeper? I have the same questions... thanks!

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Mike, Official Rep

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The data isn't stored any differently than other accounts. The big difference is that certain features are not available on HIPAA enabled accounts.  If you have specific concerns, you'll want to talk to your account manager. 

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