RingCentral Office users are people not IP endpoints

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  • Updated 3 years ago
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1.) US

2.) FinTech

3.) Other companies treat their endpoints as people (Dialpad, formerly Switch, has Operators), whereas RingCentral has Polycom/Cisco/etc. hardphones and RingCentral for Desktop softphones and the mobile app. Calls route to an IP endpoint, not to a person who gets to decide which way to receive that call ... maybe it is a hardphone or a softphone or their mobile app, but when forwarding calls from one user to another, I should not have to select on which IP endpoint that receiving user is going to receive call (hard phone or softphone) and I can't select mobile app. Let the users decide how they want to receive a call.

4.) Team of 5 relationship managers, and when one goes on vacation, person 1 sets up his direct line to forward to persons 2-5, but person 1 has to pick which device the call will go to. Person 1 should just be able to stipulate that calls will go to Persons 2-5, and based on the preferences of Person 2-5, they can receive the calls on hard, soft, mobile app or mobile phone.

5.) Flexibility for users, and RingCentral moving away from the legacy thought processes of non-human endpoints and to the new view that the endpoints are people first and they should be able to decide how to receive their calls.
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Christian Steiner

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Posted 3 years ago

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