RingCentral Phone : Click to dial error with UK number

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  • Updated 3 months ago
We have UK users with Outlook contact that are structure with +44 (0) xxx-xxx-xxxx number format, when Outlook contacts get sync to RingCentral Phone contacts, the number on the RingCentral contact appear as +44 0xxx-xxx-xxxx, when UK user hit the "click to dial", they are represent with "cannot start call; invalid number". After troubleshooting with support rep., it is confirm the RC phone app does not anticipate how to deal with the extra (0) UK format and leaded to invalid call when using click to dial. 
Please can the developer look into this issue and add in logic in the RC phone app to deal with UK number.
Thanks in advance for the help.
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Henry Wong

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Posted 3 months ago

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