RingCentral Phone Favorites Disappear

  • 0
  • 1
  • Question
  • Updated 1 year ago
  • Acknowledged
I am using the Windows version of RingCentral Phone and recently realized that my contacts I have identified as Favorites do not stay favorites for any contacts from an Outlook shared public folder.  I am able to add contacts without any problem, but they disappear the next time I restart the computer and app.  Is anyone else experiencing this issue?
Photo of Craig Lohman

Craig Lohman

  • 1,118 Points 1k badge 2x thumb

Posted 1 year ago

  • 0
  • 1
Photo of Dan Fenlon

Dan Fenlon

  • 114 Points 100 badge 2x thumb
yes same here. very annoying
Photo of Saadet - Community Moderator

Saadet - Community Moderator, Official Rep

  • 66,504 Points 50k badge 2x thumb
Hey Craig and Dan,

Please open a case so we can investigate this.