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The issue that we are experiencing is that it will create a double entry for each call, one for the Ringout to the deskphone and then one for the call to the intended number.
This has cause extra work for each rep to delete the duplicate call log, and if missed our reporting accuracy is jeopardized. The accuracy of our reporting is critical as it measures the success of our reps in making contact with prospects and customers.
Has anyone else experienced this same issue? If so please, add your replies or do what every it takes to get this escalated so that it can be remedied as soon as possible.
I am told that his is how the software currently works and that it is working correctly, but a change is required so that the logging of the RingOut does not happen.