I work for a managed IT provider supporting a company with ~200+ employees, all of whom have recently been migrated to RingCentral phones. They are using a variety of IP phones and softphones in the environment which is primarily Win7 Pro, with a few Win10 Pro users here and there.
The client is looking to see if the RingCentral application/softphone can be installed on their Server 2008 terminal servers, and used by multiple logged-in users simultaneously, most likely with headsets/softphone features (no IP phone). If so, we'll need to know if there are any special installation instructions or requirements.
I located a document that suggests that the app is only compatible with Win7 and 8, and talking to RC support on the phone resulted in them directing me back to that same document, along with suggesting that I post here for community support.
If anyone has any ideas/suggestions, it'd be greatly appreciated. Thanks in advance for your time!
The client is looking to see if the RingCentral application/softphone can be installed on their Server 2008 terminal servers, and used by multiple logged-in users simultaneously, most likely with headsets/softphone features (no IP phone). If so, we'll need to know if there are any special installation instructions or requirements.
I located a document that suggests that the app is only compatible with Win7 and 8, and talking to RC support on the phone resulted in them directing me back to that same document, along with suggesting that I post here for community support.
If anyone has any ideas/suggestions, it'd be greatly appreciated. Thanks in advance for your time!
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154 Points
Posted 3 years ago
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82 Points
Chris Verdin, Champion
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2,874 Points
Will not work on a Terminal Server. Tried and it would not work. You are also limited to having the Desktop app installed on 1 computer. So if it's installed locally you can't install anywhere else. Unless you deauthorize the 1st computer.
Kim, Alum
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43,634 Points
You can download/install it on multiple PC's, however the limitation is to having the Desktop App registered on 1 PC computer at a time. You are correct that it will need to be deauthorize each time the user switch computers. :-)
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154 Points
Thanks for the information everyone. Chris, do you recall what specifically would not work about the app? Would it not start up, would audio not work, etc. I'll need to report the "why" of this if at all possible.
Mike, were you able to get the RC application functioning in your server environment, or are you just referring to having the same kind of TS setup? If the remote users on the TS are using softphones, I would think they can get by with just using built-in RDP audio redirection, right?
Kim, is the de-registration and re-registration process something that individual users can do, or do admins have to do this? Also, is there a limitation on how often it is done (e.g. if someone forgets their laptop at the office and has to work from home, then works on their office machine the next day, are they restricted from being able to re-register the app at the office because it was done the previous day?)
Mike, were you able to get the RC application functioning in your server environment, or are you just referring to having the same kind of TS setup? If the remote users on the TS are using softphones, I would think they can get by with just using built-in RDP audio redirection, right?
Kim, is the de-registration and re-registration process something that individual users can do, or do admins have to do this? Also, is there a limitation on how often it is done (e.g. if someone forgets their laptop at the office and has to work from home, then works on their office machine the next day, are they restricted from being able to re-register the app at the office because it was done the previous day?)
Kim, Alum
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43,634 Points
Yes - the user and admin both have the ability to deauthorize...by going in the settings > Phones & Numbers > select phone > Deauthorize this Computer. It will register to the new PC automatically when the user signs into the other PC.
Chris Verdin, Champion
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2,874 Points
Nathan Malone, U.S. Tier 2 Support
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4,760 Points
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154 Points
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304 Points
Has there been any recent updates on this topic?
Will there be support for virtual environments in the foreseeable future?
Mike, Official Rep
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93,428 Points
I can't say it will never happen, but no not in the foreseeable future.
Mike
Mike
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84 Points
Can we put this back on the list of things we would like to see please? We need this very badly.
Saadet - Community Moderator, Official Rep
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57,742 Points
Hey Skaggs, I've flipped this to a feature request. However, as Mike and Nate mentioned earlier, our sofphone cannot support this type of environment and I don't foresee this coming to fruition.
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252 Points
