RingCentral uninstall not removing the application. Entry in Apps & Features remains too.

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3 & 4) I'm trying to build an SCCM package to install and uninstall RingCentral.  However, the issues I'm experiencing are unrelated to any SCCM integration.  This whole process started with the .EXE version of the installation because I was informed that was all there was available.  I installed it on a laptop to test and it installed fine.  When I tried to uninstall it RingCentral remains in Apps & Features, and an icon remains in the Start menu.

I ended up blowing it out with Revo Uninstaller, but there were still fragments of this application around.  By this point I had done my own research and found that there is an .MSI package.  I attempted to install and uninstall that, but I get similar results.  I've tried adding ALLUSERS=1 to the install path, I've tried removing with Revo Uninstaller again, but nothing is working. 
5) 19.05.2
6) Me at the moment, but if this is normal behavior for this application and it's deployed to a bunch of people we'll have a bigger issue.
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Tully

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Posted 3 months ago

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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2019-06-11- Sorry someone told you that was all that was available as an installer.

You can always get an MSI pkg from RingCentral for SCCM deployment.   We have been using them to deploy RC apps with SCCM to our whole userbase for years. 


Here is the location for the MSI builds you may want to try


https://support.ringcentral.com/s/download?language=en_US





Join our unofficial RingCentral Admins User Group 
http://ringcentraladminusersgroup.org/index.html
(Edited)
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Tully

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Thank you for the prompt reply, however it seems like you may have stopped reading when I mentioned .EXE.  As I say, I've been able to find the .MSI installers, but my issue is that the program doesn't uninstall.
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Cecile Glassy, Champion

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Have you checked this procedure on a test bench setup before trying to mass deploy it?   Many things can be creating this error situation as described. It sounds like there are other software circumstances on the machine(s) which could be impacting the installs first - and consequently the removal as well.   Did you disable virus scanners during the deploy?  Did you save create a restore point prior to the install?  What version of OS are you using and is it fully patched up to date?
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Tully

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Thank you, Cecile. Yes, this is on test machines.  I didn't disable antivirus during the installation and I doubt security would authorize that.  These machines are running Windows 10 v. 1803.

I launched a command prompt, navigated to the network share, and just ran the .MSI without any switches.  After a minute the install apparently finished.  I have an entry in Apps & Features for RingCentral, a folder in Program Files (x86) called RingCentral Installer that only contains Glip.exe.  Those appear to be the only indications that anything related to RingCentral is on the computer.

When I double click on Glip.exe I get a pulsing RingCentral logo for a moment before it just disappears and a RingCentral Sign In window eventually opens.  Is this normal behavior?  Should there be a start-menu/desktop icon for the application, or do we need to script that ourselves to happen post-installation?
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Saadet - Community Moderator, Official Rep

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Hey Tully, did you still need help?