RingCentral Version 7.3.1

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  • Updated 5 years ago
The new version of the Desktop Application is promising:

Is there any new version for Mobile ?
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Claudio (Customer)

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Posted 5 years ago

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J.B. Ferguson, Champion

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I believe the most current version of mobile is v7.
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Are the strike-through buttons making it quite difficult to make out words an intentional design feature of 7.3.1? 

I was thrilled to see an option to remove the pop-up window announced in the release notes, so I quickly clicked to download the update. However, I've scrolled through the settings, and have been unable to find out how to change this preference (I've called and asked before if there was any way to get rid of the new "Incoming Call Notification Window" that pops-under my active applications in a different monitor of my multi-monitor workspace, making it very difficult to answer a call even though I always leave my Ringcentral a dedicated area of screen real estate.)

How do I turn off this notification? Better yet, is there any chance of you guys bringing back the Answer a Call hotkey that your Softphone application used to have?


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Mike, Official Rep

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new topic

Please reference the new conversation here: Strike through buttons?
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Vince Savoldi, Champion

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To me the strikethrough issue is probably an upgrade bug and should go away after a reboot. I have seen something similar before and this most recent update kernelled my text until I rebooted the machine. When all else fails - reboot.

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Vince- I'm a fairly computer literate user. I built the PC I'm using. Before making this post, I had rebooted several times. Then with tech support, tried reinstalling the program twice, and spent several hours at this point with support doing screen sharing on RingCentral Meetings to try and troubleshoot the issue. The only fix was for me to revert to 7.1, which also solved the problem of the new Notification Window popping up, I'm very glad to be back on this older version with improved functionality.