RINGCENTRAL <> ZOOM COMPATIBILITY ISSUE

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  • Updated 1 month ago
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I have Ringcentral installed on my MacBook as its my companies preferred choice for telephone calls and online meetings. On the weekend I was asked to host a personal (non work) meeting and I was asked to used Zoom. I set Zoom up and hosted a meeting. Now when I go to use my Ringcentral Meeting ID for my regular work meetings I get an error message in Ringcentral stating: "Leave meeting: This Meeting ID is not valid. Please check and try again" and a box to click that states 'Leave'. Its so frustrating that a) this happened as a result of using Zoom and b) the Ringcentral message is so unhelpful - it gives me literally no information or option as to how to fix it
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Jon Wheeler

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Posted 8 months ago

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Aaron Satterwhite

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I would uninstall Zoom.  Ringcentral Meetings is a rebranded version of Zoom and there is probably an issue running two versions of the same program.
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Mrunali Kadam

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How did you fix this issue? I am facing the same problem and its so irritating.
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Jessica - Community Moderator, Official Rep

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Hi Mrunali, 

Running an instance of Zoom and RC on your computer is going to cause compatibility issues. You'll need to delete one or the other. 
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Mrunali Kadam

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Thank you for looking into this! Yes, I deleted zoom but still getting same error when I open RC meetings.
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Andrew Berry

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I have also uninstalled Zoom and am unable to join a meeting. I've verified there are no Zoom processes running, so it seems unlikely Zoom is the problem.

Even if there are compatibility issues, uninstalling Zoom is not a solution. I need it for other meetings, and this indicates poor coding on the part of the RingCentral app.

I opened a support ticket with Zoom, and they'd never heard of any compatibility issues, which I imagine they would have if this was truly a compatibility issue.
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Jessica - Community Moderator, Official Rep

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Mrunali, 

Make sure you're deleting all instances of Zoom: 

  1. Click on the search option in the top right of your desktop
  2. Search for ‘~/Library/Preferences/’ then select “Preferences”.  This will open up the Finder.
  3. In Finder, search for the file named “ZoomChat.plist”
  4. Right click on 'ZoomChat.plist', and select ‘Move to Trash’.
  5. Uninstall RC Meetings. Back in Finder, navigate to ‘Applications’.  Find ‘RingCentral Meetings’, right click and select ‘Move to Trash’.
  6. (If Applicable) Uninstall Zoom. Back in Finder, navigate to ‘Applications’.  Find ‘Zoom.us’, right click and select ‘Move to Trash’.  
  7. Right click on the Trash Can in the bottom right and select ‘Empty Trash’.
  8. Restart your Mac. 
  9. Reinstall RingCentral Meeting which can be found here: https://success.ringcentral.com/lc/cms/downloads

Andrew, 

It's tied to the plist with Zoom and the RC app. I don't have any more details beyond that unfortunately. A permanent fix should be in place on our next meetings update in Q4 (barring any major hiccups and bugs)
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Jordan J.

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When I follow the above instructions and search for the "zoomchat.plist" - nothing shows up under the search - even though I know I have both Zoom and Ring Central Room apps installed.  Am I doing something wrong?  
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connie

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I was having this issue as well.  The "zoomchat.plist" file is in a hidden folder and you have to un-hide/show them:

See hidden files on Mac via Finder
  1. In Finder, open up your Macintosh HD folder
  2. Press Command+Shift+Dot
  3. Your hidden files will become visible. Repeat step 2 to hide them again
Complete article can be found here:
How to access hidden files on a Mac
https://setapp.com/how-to/show-hidden-files-on-mac