RingCentral iPhone App Creating Duplicate and Incorrect Contacts

  • 0
  • 1
  • Question
  • Updated 5 years ago
  • Answered
Merged

This conversation has been merged. Please reference the main conversation: Mobile App: How do I edit or delete contacts on iPhone?

When I call a contact from my address book within the ringcentral app on ANY iphone NOT using VoIP, a NEW contact is created with the person I just called name and the CALLER ID phone number (main company phone number). Now I have a duplicate contact with our office number and the customers name. This happens EVERY TIME we call a customer so please imagine how many contacts that is creating. Ring central acts like this is only happening to me. That cannot be the case! Anyone having this problem? Have you fixed it?
Photo of Troy Pfeifer

Troy Pfeifer

  • 122 Points 100 badge 2x thumb
  • very frustrated

Posted 5 years ago

  • 0
  • 1
Photo of Eddie Forero

Eddie Forero

  • 3,834 Points 3k badge 2x thumb
I have the same issue since day one and no help from Ring Central on this. I have to keep searching for those contacts on my and delete them.

It's pretty annoying.
Photo of Eddie Forero

Eddie Forero

  • 3,834 Points 3k badge 2x thumb
There is a "sort of" fix for this. In the mobile app go into yo Mobile App Settings.

Then RingOut Mode.

Then instead of using "My iPhone" select "Another Phone". Enter you mobile phone number.

The app will no longer make duplicates contacts with your number in them.

This conversation is no longer open for comments or replies.