When we use the mobile app and transfer a call to another user both the user that the call was transferred to and the user that transferred the call will ring. This started happening a month or so ago. Both iphone and android.
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160 Points
Posted 2 years ago
Luke, Training Specialist
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3,828 Points
Saadet - Community Support, Official Rep
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53,844 Points
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160 Points
It is still happening. The updates didn't fix it.
Saadet - Community Support, Official Rep
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51,618 Points
Hello,
I would open up a support case for this and include the following information:
1) When the problem started to occur
2) Version of the mobile app
3) Type of phone (Android or iPhone) and current version of the operating system
4) A call example that is within 24 hours so that we can investigate it
I will keep this thread open so that you can provide an update. Feel free to include your ticket number as well so that I can check up on it.
I would open up a support case for this and include the following information:
1) When the problem started to occur
2) Version of the mobile app
3) Type of phone (Android or iPhone) and current version of the operating system
4) A call example that is within 24 hours so that we can investigate it
I will keep this thread open so that you can provide an update. Feel free to include your ticket number as well so that I can check up on it.
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262 Points
Case Number 06340671
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356 Points
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112 Points
Yes. I am experiencing the same problem. We use a ring group for our main line as it rings everyone, but if I answer and then transfer to the direct line of someone else in the ring group, everyone in the ring group rings again even though its a transfer to a specific line.
Saadet - Community Support, Official Rep
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51,990 Points
Hello Aseneth Murphy,
Please open up a case and include the information I mentioned above so we can investigate :)
Please open up a case and include the information I mentioned above so we can investigate :)
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262 Points
I'm having the same problem! I guess the support guy I was speaking with a moment ago didn't understand what I was describing cause he said it was normal - even though it only started like 10 days ago
Saadet - Community Support, Official Rep
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51,618 Points
Hello Heather,
So sorry for the frustration! Please open up a case and include the information I mentioned above :)
So sorry for the frustration! Please open up a case and include the information I mentioned above :)
