Roles & Permissions: Add Additional Roles & Permissions

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Roles & Permissions: Add Group Hierarchy to Roles 
  1. Account type - Canada
  2. Property Management Company with 150+ offices
  3. Ability to restrict access to Role items by Groups - i.e. Grant access to one "QA" person to listen to all call recordings that are consistent with group hierarchy, aka only the locations he is responsible for, or a Manager should be able to listen to only their direct reports call recordings, etc...
  4. We want people to have access to SOME call recordings, SOME call logs and SOME call handling settings for their region, but not for the whole company.
  5. Benefit of such feature - we will be able to use roles effectively in conjunction with groups
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Brian Sherman

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Posted 2 years ago

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Larry Mui

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I have a similar business need to restrict access to call logs to a group or organizational unit.
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Larry Mui

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This reply was created from a merged topic originally titled Role & Permissions - Company Call Log.

Account Type - Canada

Type of Business - Our client is a self-storage company with multiple locations and a manager that oversees the operations for each location

Feature Request - We're really happy with the addition of custom roles that can be assigned to various users/extensions.  We want to grant users access to VIEW ONLY the Company Call Log, but not give them access to edit the call log (i.e. delete or purge).  Currently, those settings are linked.  We would like to two settings to be mutually exclusive.

Use case scenario - A facility manager could easily access the call logs for all extensions related to their location, but not have the capabilities to accidentally or intentionally delete or purge the logs.

Benefit - Easier access, and greater visibility of applicable information while maintaining the control and integrity of the logs.
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Amit Agarwala

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This reply was created from a merged topic originally titled Admin Settings Functionality.

I have a US account and would like to see an admin enable/disable more user settings.  For example, it would be helpful if one could block certain users from faxing or changing their caller ID.  These settings are made at our corporate level and I have users with different privileges.  These changes would allow us to have our sales team to be able to fax, while warehouse packers could not.  We also have multiple phone numbers in our system and disabling the feature would allow the corporation to maintain our identity without an employee changing it and us reacting.
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Jorge Ramos

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This reply was created from a merged topic originally titled Disable changing presence or toggling Accept call queue calls.

Feature request: Give super admins and admins the ability from preventing users from changing the presence and toggling the "Accept call queue calls" option. This would prevent users who are part of a call queue from removing themselves from it. I would be great if it could apply to a user regardless if he/she is using the website, softphone, mobile app, or a handset.
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Christin Blevins

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This reply was created from a merged topic originally titled Disable Fax Out Option on Certain Extensions.

US

We are an accounting and tax firm.

It would be nice if we could disable the Fax Out option on some extensions. We have employees that are faxing documents but aren't letting anyone else in the office know. It would be nice if we could only allow our front desk the option to send faxes that way we always know what is going out and when.

Case # 05174928
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Danny Arias

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This reply was created from a merged topic originally titled Role feature to remove photo upload feature.

Am looking for the ability to remove users' ability to upload their own profile photos on the RingCentral for Desktop application.
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Michael Frederico

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This reply was created from a merged topic originally titled User restrictions.

I would like to see more restrictions on user permissions. I would rather not allow employees to have the ability to change the password or extension settings on their account. As the administrator, I set this up for them and don't want it changed by my employees. 
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Cecile Glassy, Champion

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It would seem logical that this level of Permission setting should be made available to all levels of Service account (Standard, Premium or Ultimate) as even small companies need the ability to control their user access permissions with better granularity than the generic pre-set Roles offer. This is a big deal since when you provision any new user - it by default grants them International Calling Access - a feature that most domestic based companies may not want to bear the expense burden for, and may not be aware that is the "default" permission in place when adding a new user.   Ring Central Engineering:   this really needs to be examined.
(Edited)
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Bill Hodder

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A read-only option to the company call log would be great. Even better would be the ability to restrict this to a group.
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Saadet - Community Support, Official Rep

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Hello Bill,

Your Users can have a read-only option to view call logs by creating a Custom Role for them.
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Bill Hodder

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Hi Saadet,

I appreciate that you can do this for an individual user to be only able to read their own logs.... however, we operate a call center where team managers need to be able to review calls retrospectively of multiple users... and as far as I can see the only way to allow them to do this, is give them the company call log permission... which allows full access. Unless I am missing something?

Kind Regards,

Bill
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Cecile Glassy, Champion

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That is how we restricted user access to the logs -  each user in our system has access to read their own logs, but not delete any contents. Our understanding of how to do this is: For a team manager, if your company's account level allows custom roles,  a custom role can be set to allow them to be an Admin of their own staff Group - broadening their log view capabilities without granting them full company access. I suggest contacting support, or your Customer Success Manager for how to setup the Group function that would allow your managers to have dominion over their own staff without granting further permissions. 
(Edited)
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Brian Blank

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It is kind of workable but what if the local managers have managers that need access to the same systems.  In other words people cannot be assigned to different managers "Admin of their own staff Group "  IE two managers to the same people.
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[none]

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This reply was created from a merged topic originally titled Ability for a user to view call logs of a specific user/extension.

  1. Account type (U.S)
  2. Related case number (06726733)
  3. Ability of a user to to view the call logs of a particular users 
  4. Privacy
  5. 52 DL's