One of our lines is our dedicated Front Desk line (ext 100) and during business hours we'd like it to be answered by a live person that we've established in our call handling. But if someone does not answer, we'd like it to route to an IVR Menu where one of the options is to leave a general voicemail on that Front Desk line.
The only way I can find to do this is to disable Take Messages and instead connect directly to group (IVR menu in this case) but when one of the menu key press options is to leave a general voicemail (on ext 100), it says it can't be completed because the user doesn't have Take Messages enabled.
Is there any way to route the missed calls sequentially to the IVR menu and keep Take Messages enabled on that extension?
The only way I can find to do this is to disable Take Messages and instead connect directly to group (IVR menu in this case) but when one of the menu key press options is to leave a general voicemail (on ext 100), it says it can't be completed because the user doesn't have Take Messages enabled.
Is there any way to route the missed calls sequentially to the IVR menu and keep Take Messages enabled on that extension?
Ellen
Taylor
From a technical standpoint I don't see an easy way around that issue. Potentially an advanced call rule to say "any calls from this IVR go directly to voicemail". That may work, but no guarantees.